Hotel Manager

5 days ago

Rushcutters Bay, Australia Bayswater Boutique Lodge Full time

**Key Responsibilities**:
Guest Services: Provide outstanding guest services and ensure customer satisfaction by addressing guest inquiries, requests, and concerns promptly and professionally.

Operational Efficiency: Oversee the smooth daily operation of the lodge, including housekeeping, maintenance, and front desk activities.

Flexibility: Demonstrate flexibility in working hours, including weekends and public holidays. Be prepared to conduct Night Audit when required to ensure front desk coverage.

Bookings and Sales: Develop and maintain lodge bookings by effectively utilizing reservations systems and software. Maximize sales opportunities through proactive guest engagement.

Team Management: Lead and motivate the front office and guest services team to deliver excellent customer experiences.

Financial Management: Assist in budget planning and monitor financial performance, including revenue and expenses.

**Qualifications and Requirements**:
Experience: A minimum of [X years] of experience in a similar role within the hospitality industry.

Communication Skills: Excellent verbal and written communication skills.

Customer Focus: A strong customer service orientation with the ability to handle guest inquiries and resolve issues effectively.

Flexibility: Willingness to work flexible hours, including weekends and public holidays.

Technical Skills: Proficiency in reservations systems and software.

Team Leadership: Proven leadership and team management skills.

Attention to Detail: Strong attention to detail in maintaining lodge cleanliness and appearance.

Problem Solving: Ability to think critically and make decisions in high-pressure situations.

Legal Requirements: Must have the right to work in Australia.

**Job Type**: Permanent

**Salary**: Up to $85,000.00 per year

Schedule:

- Rotating roster

Work Location: In person

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