Service Coordinator

2 weeks ago

Balcatta, Australia Modus Projects Full time

At Modus Projects, we excel in delivering high-quality commercial construction, fit-out, and facilities maintenance services across Australia. Our commitment to quality, efficiency, and customer satisfaction sets us apart as industry leaders. With a strong reputation and years of experience, Modus offers a rewarding place to develop your career, whether you are starting out or an experienced professional.

**THE OPPORTUNITY**

We have an exciting opportunity for a highly motivated Service Coordinator to join our WA team, based in our **_Balcatta_** office. Possessing excellent attention to detail and the ability to adapt to our fast-paced environment, you will be responsible for the management, coordination and delivery of all preventative and reactive facilities maintenance works to our range of clients nation-wide. This opportunity will suit someone who is looking to be part of a fast-growing company and develop into an integral person within Modus.

**Key Responsibilities**
- Coordinate and manage the delivery of facilities maintenance services for one of our well known commercial clients
- Manage facilities maintenance services, which encompasses HVAC, electrical, plumbing, carpentry, ad hoc support and all related admin services
- Monitor, control and manage work orders and job requests to meet customer expectations and internal KPI’s
- Respond to reported maintenance issues and coordinate efficient and effective responses
- Build effective working relationships with our regular contractors and Modus technicians
- Maintain strong customer relationships through regular meetings and communications
- Receive and manage incoming calls accordingly
- Maintain and manage accurate data in the Modus database; TSM
- Compile client reports and distribute to key stakeholders

**Skills and Experience**
- Proven experience in a similar role within facilities maintenance, property, real estate, logistics or similar
- Strong knowledge of facilities services, maintenance processes, and best practices
- Exceptional communication skills with the ability to foster positive client relationships
- Outstanding organisational and time management abilities, with the capacity to manage multiple tasks effectively.
- Friendly and sociable personality
- Quick learner
- Keen attention to detail and a commitment to maintaining high standards of service delivery.
- Intermediate computer skills (MS Word, MS Excel)
- Proven experience meeting & exceeding KPI's

**Why Modus?**
- **Generous Remuneration -**Competitive salary, annual reviews, extensive referral bonus scheme.
- **Job Security -**A long-term career opportunity with ongoing training, upskilling and professional development. Think study leave options, structured L&D programs, and mentorship opportunities with experienced leaders from the industry.
- **Supportive Team Culture -** Be part of a hardworking, inclusive team that values fun, teamwork, and high performance, supported by experienced management. Enjoy birthday leave, loyalty leave, well-being incentives and access our EAP Programs.
- **Family Focused -**Enjoy flexible work options, paid parental leave, fertility leave, baby bucks, kids' sports vouchers, and family days.

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