Education Counselor Adelaide

An ASX listed company part owned by Australian universities and headquartered in Melbourne, Australia, IDP’s core business lines include student placement to Australia, US, UK, Canada and New Zealand institutions, English-language testing and training.

We are evolving rapidly, transforming to build a globally connected community to guide and support international students along their journey to achieve their lifelong learning and career aspirations.

For over 50 years our global network of 100 offices has been helping students to achieve their goals through studying abroad. By pursuing a global education at the beginning of their careers, we help them experience life-changing opportunities.

We are evolving rapidly. This is an exciting time to join us as we transform the way people access global education and opportunities, leveraging innovative technology and a creating a connected world.

With our core business in student placement, digital marketing, English-language testing, and training across a global network, we are a global leader in the international education sector. If you share our passion for creating great customer experiences and thrive in an innovative culture, come join hands with us.

**About the role**

The Education Counselor guides international students to find the institution that best meets their learning and career aspirations. Driving the achievement of your pipeline goals, customer satisfaction and advocacy targets through each stage of the student journey.

The Education Counselor is also responsible for directly promoting IDP products and services to students, supporting and referring students with issues other than placement.

This is a Full time permanent role at **Adelaide**.

**What you will do**

**Sales Achievement**
- Provide information and advice to international students and their families regarding study opportunities in Australia, in English and other languages as applicable.

**Professional Competence**
- Possess high level of product knowledge and competency in using C4C for managing student cases and running performance reports. Ensure accuracy in data entry and management.
- Maintain excellent knowledge of student visa conditions and client programs and processes.

**Customer Service Orientation**
- Follow through on student inquiries, requests or complaints and provide information and assistance as required
- Provide customer service to IELTS test takers and students visiting the student services office

**Interactions and Team Work**
- Support event managers in the organisation of major promotional events such as Interview Sessions (included above) and twice-a-year exhibitions
- Assist the promotion and student bookings of excursions and cultural events
- Provide input on marketing activities to promote IDP brand and services and work with Marketing Coordinator to coordinate the advertisements on community newspapers and websites.
- Assist in identification of opportunities and threat in the market
- Listen and present information to students, colleagues and other staff

**Building Collaborative Relationships**
- Work with Marketing Manager & Team Leaders to develop relationships and projects with Institution representatives
- Build good working relationships with IDP network counselors and marketing and admissions staff from institutions.
- Proactively seek partnership opportunities with industry stakeholders such as student associations, migration agents, referral partners

***We are excited about you because.**
- You have at least 2-3 years’ experience in a similar role
- You have prior experience in the International Education Industry
- Demonstrated ability to work in a team.
- You have excellent organizational and problem-solving skills.
- You have good communication skills

**Would be extra awesome if you.**
- Have completed your bachelor’s degree in any post-secondary institution.
- Are fluent in other languages (including English) e.g. Vietnamese
- Hold a PIER Education Agents training course certification

**WORKING AT IDP**

**IDP is truly international. We have a culture that celebrates diversity. With more than 5,000 people around the world, when you join IDP you become part of a connected community that supports you from where you are today, to where you want to be tomorrow.**

IDP Education’s ongoing success comes from our highly committed and caring employees around the globe. We encourage teamwork in order to leverage our people's diverse talents and expertise through effective collaboration and cooperation throughout our business.

We strive to provide a working environment where people are encouraged to excel, be creative and seek new ways to solve problems, take initiative, generate opportunities and be accountable for their actions.

We believe in developing dynamic, inclusive work places that encourage and celebrate cultural differences and views, and provide opportunities for personal, professional and career development all arou