IT & Systems Officer

Are you an experienced IT Professional looking for a varied & engaging role supporting the delivery of mental health & housing services to vulnerable people in our community?

This could be your opportunity to:

- Join a rewarding NFP organisation empowering individuals with independence and inclusion in the community.
- Enjoy a dynamic work culture in a collaborative environment.
- Full Time opportunity | Surry Hills location | NFP Salary Packaging

**ABOUT US**

Independent Community Living Australia (ICLA) is a not-for-profit community organisation delivering mental health recovery services and personalised support to individuals with psychosocial, intellectual and other disabilities as well as those seeking support at difficult times in their life. ICLA offers a wide range of services across the greater Sydney region, from supported residential services to supported mental health services, empowering individuals with independence and inclusion in the community.

ICLA’s mission to deliver personalised support, enabling individual choice to improve people’s lives is achieved by living our values:
**Respect** for all; **Integrity **in what we do; **Accountable **for all we do; and **Results **for those we serve.

**ABOUT THE ROLE**

The IT & Systems Officer is a diverse, hands-on role responsible for troubleshooting and resolving system issues, identifying system gaps, and assisting with the day-to-day operations, projects and IT infrastructure. Reporting to reporting to the Quality, Risk & Compliance Manager, this full-time hybrid role is based out of our head office in Surry Hills working 9:00am-5:00pm Monday to Friday, starting in the new year. Remuneration commences from $80,000 p.a. plus leave loading, superannuation & NFP salary packaging, with skills & experience taken into consideration. This is an exciting opportunity for an experienced, proactive and motivated IT professional who thrives in dynamic environment while dealing with multiple priorities.

**Responsibilities**:

- Managing the ongoing implementation of Operational and Technology Systems across the organisation.
- Overseeing key systems, including CMS: (Salesforce, Lumary); data storage and management (MS SharePoint, OneDrive); internal & external communications (MS Teams, Outlook, Sharepoint); Firewall; and supporting key people systems including LMS, HRM/HRIS and Payroll (Kronos).
- Serving as the lead IT liaison with Executive Management Group, Senior Leadership Team and staff in designated area(s) to understand and interpret client needs at a department level and to collaborate across functions in meeting those needs.
- Collaborating with our external IT provider to ensure delivery of excellent customer service
- Delivering the information, privacy and data security requirements of our internal & external clients.
- Identifying technology requirements to support the business objectives of the organisation and providing advice & support to optimise our IT & systems experience.

**ABOUT YOU**

Essential Criteria:

- Relevant tertiary qualifications and/or demonstrated experience in roles or project teams focused on innovation, business change, or process improvement.
- Minimum 2 Years’ experience in a similar role supporting, maintaining and troubleshooting IT Networks and Cloud services.
- Extensive knowledge of computer hardware systems.
- Familiarity with general OS systems, Enterprise, and MS Office software.
- Demonstrated sound troubleshooting & fault analysis skills
- Excellent verbal and written communication skills
- Demonstrated prioritisation & multi-tasking skills
- Demonstrated customer-focused and results-focused orientation/approach
- Current driver’s license
- Unrestricted right to work in Australia

Desirable:

- Experience in the disability/NDIS industry or care industry.
- Experience with relevant software - MS Office suite; Salesforce & Lumary; and/or Kronos.

**BENEFITS**
We offer:

- Charity salary packaging to pay benefits and living expenses from pre-tax salary (resulting in an increase to take home pay)
- Flexible working practices
- An inclusive and committed culture where everyone’s contribution is valued
- Ongoing learning and development opportunities
- Paid Parental Leave
- Wellbeing benefits including Employee Assistance Program and access to discounted wellness resources

**HOW TO APPLY**

Are you an experienced IT Professional looking for a varied & engaging role supporting the delivery of mental health & housing services to vulnerable people in our community?

This could be your opportunity to:

- Join a rewarding NFP organisation empowering individuals with independence and inclusion in the community.
- Enjoy a dynamic work culture in a collaborative environment.
- Full Time opportunity | Surry Hills location | NFP Salary Packaging