Sirion Application Specialist

**About the Team**:
Technology Services is at the heart of our firm’s technology strategy, platforms, capabilities, operations, security, and support services. We are a forward-thinking team driven by data, innovation, and a digital-first mindset. Our mission is to enable the firm to operate and transform through robust technology solutions. We are committed to creating a secure and compliant environment that empowers our teams to deliver exceptional service experiences.

**Your Opportunity**:
As a Sirion Application Specialist, you will play a pivotal role in maintaining the seamless operation of the Sirion Contract Management Platform. You will be a trusted Subject Matter Expert, ensuring continuity of service and driving continuous improvement. With your expertise, you will be the go-to professional, guiding projects and providing technology outcomes that empower users and ensure exceptional client delivery. This is an exciting opportunity to shape the future of our technology landscape while contributing to impactful and strategic initiatives.

**Responsibilities**:

- Expert Support: Provide advanced support for the Sirion Contract Management platform, ensuring seamless operation, uptime, and resolution of incidents within agreed SLAs.
- Proactive Monitoring: Lead efforts to proactively monitor performance across environments and identify potential issues before they affect service.
- Collaboration: Build and maintain strong relationships with key vendor contacts and business users to ensure the platform meets evolving needs.
- Continuous Improvement: Drive process improvements, contribute to ad-hoc projects, including architecture design, system enhancements, and product support.
- Knowledge Sharing: Develop and maintain technical documents, manuals, and knowledge base articles, ensuring that teams are well-equipped with up-to-date resources.
- Global Coordination: Participate in global product and support calls, providing valuable insights and coordination to ensure the platform’s success.
- Training & Support: Provide training and support to the Service Desk and ITS teams, helping them troubleshoot and resolve issues effectively.

**Skills and Experience**:

- Proven experience in SaaS support/management and 2nd/3rd Level Support.
- Strong knowledge of Microsoft Azure IAAS/SAAS, and the ability to support the Sirion platform within this environment.
- Hands-on experience in SQL/SSMS and server management.
- Experience in incident, change, and problem management, ensuring efficient and effective resolution of user issues.
- Excellent communication skills to work with cross-functional teams and manage vendor relationships effectively.
- Strong problem-solving skills with the ability to think proactively and strategically.
- Experience in global support and familiarity with ISO standards and global compliance requirements.

**Qualifications**:

- Microsoft Azure certification or equivalent experience.

**Additional Information**:
KPMG is a professional services firm with global outreach and deep sector experience. We work with clients across an array of industries to solve complex challenges, steer change and enable growth.

Our people are what make KPMG the thriving workplace that it is and what sets us apart is that we know great minds think differently. Collaborate with a team of passionate, highly skilled professionals who’ve got your back. You’ll build relationships with unique and diverse colleagues who will provide you with the support you need to be your best and produce meaningful and impactful work in an inclusive, equitable culture.

At KPMG, you’ll take control over how you work. We’re embracing a new way of working in many ways, from offering flexible hours and locations to generous paid parental leave and career breaks. Our people enjoy a variety of exciting perks, including retail discounts, health and wellbeing initiatives, learning and growth opportunities, salary packaging options and more.

**_ At KPMG every career is different, and we look forward to seeing how you grow with us._