Office Administrator

6 days ago

Dandenong, Australia Ventura Full time

Salary:
- $75,000 pro rata- Location:
- Dandenong- Employment Type:
- PP - Part-time Permanent- Department:
- CLAIMS & RECOVERIES***

**About Ventura**

Ventura has been moving people since 1924 and is the largest privately owned bus company in Australia. Ventura have been providing dependable, friendly and sustainable bus services for over 100 years. With over 1700 employees and over 900 buses and coaches, Ventura carries more than 30 million passengers across Melbourne each year

We are a secure and robust employer within an essential services industry and have stood the test of time. We offer a positive workplace culture that embraces diversity, inclusion, and continuous improvement.

**The Opportunity**

Based at our Dandenong Head Office, the Claims Administrator works closely with our Insurance Claims Officer in managing all claims for Ventura.

**This is a Part Time position: Monday, Tuesday, Thursday.**

**Duties of this position will include**:

- Managing complex claims and recoveries as a result of accidents
- Prepare and send routine correspondence and other documents using company templates
- Actively seek to recover losses from liable third parties
- Assist in the settlement negotiation process
- Act as an advocate for the company and determine legal and/ or technical responses to both insurers and individual third-party liability claims
- Investigate validity of third-party claims, quantify losses and negotiate compensation with third parties
- Data entry of incident reports and processing of other claims related information (TIMS - Transport Integrated Management System)
- Liase with both internal stakeholder and external suppliers to establish and maintain effective and appropriate administrative processes

**About you**
- Previous experience as an Insurance Claims Officer highly regarded
- Superior communication skills, verbal and written delivering amazing customer service both internally and externally
- Strong analytical and investigating skills
- Ability to adhere to comprehensive compliance standards
- Strong computer skills in Microsoft Word and Excel
- Confidently liaise with other internal/ external customers in a respectful and professional manner
- Strong willingness to learn

**What Ventura Can Offer You**
- A challenging and rewarding role
- A secure and dependable environment
- A diverse and inclusive workplace and a friendly and supportive team
- Excellent facilities, onsite parking, social club membership and employee events

**Our culture**

At Ventura, we want our people to love coming to work, drive innovative ideas and strive to achieve. When customers step onto our buses, they know they’re in safe hands. Behind the scenes, our head office employees are the best at what they do.

**How to Apply**

This position is only open to applicants with relevant rights to work in Australia.

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