Customer Co-worker
2 days ago
WHO YOU ARE
Do you enjoy working in a hands-on environment? To be in the running for our next Customer Relations Co-worker, we need you to have:
- A passion for securing the best customer experience possible
- Excellent communication skills especially within a polite and friendly manner
- A ‘Togetherness’ mindset where you’ll work closely with your team and other departments yet also be able to work independently
- The ability to remain calm when faced with stressful situations
- Experience with regular use of computers and IT systems
- The ability to prioritise tasks in a fast-paced environment
YOUR RESPONSIBILITIES
As a Customer Relations Co-worker, your responsibilities will include but not be limited to:
- Processing returns and resolving customer issues, recognising when to escalate to someone with higher authorisation
- Handling cash and card payments in a reliable, efficient, accurate and friendly way.
- Recording information accurately in the system so we can continually make improvements to the customer shopping experience
- Ensuring customers have a positive final touchpoint during the IKEA shopping experience.
TOGETHER AS A TEAM
Together the Shopping Experience team’s aim is to continually identify and remove hindrances in order to secure an easy buying experience, a positive shopping experience and easy payment and after-sales fulfilment. A perfect opportunity to hone your customer skills, within this fast-paced and dynamic environment we want our customers to return and the best way to do this is to make each connection with IKEA a positive experience.
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