Team Leader

**Responsibilities**:
**Have you experience in the disability sector and are looking for the next step in your career?**

Personalised Support Systems are a growing organisation that are looking for an additional team leader to be the point of contact for participants, their families and support workers.

**Purpose of role**
- Building custom teams for our participants so we can assist them in the best way possible
- Building a superior workforce, with a focus on OH&S, retention

and staff development.
- Using qualifications and experience in the field to assist clients

with their goals.
- Playing a crucial role in the growth, profitability, and

sustainability of the business by helping to create and maintain

the best team and having a strategic approach to change

management.

**Core objectives include**:

- Assisting Admin team in the scheduling of fortnightly shifts
- Working in the field alongside new or less experienced staff to coach

them and help them refresh or improve their skills in managing

new and/or complex clients (shadow shifts)
- Attending Meet-and-Greets, Family Meetings and Plan

reviews as the Company’s representative
- Filling Disability Support shifts when and as required:

- Assisting participants to perform important daily activities
- Assisting with personal care and hygiene
- Performing home based tasks such as food preparation

and housework for participants
- Undertaking tasks with participants outside the home

such as shopping
- Ensuring a varied program of social activities for

participants
- Ensuring the Health and Safety of the workforce
- Building networks and contacts for Client Programs
- Calculating the costs of Client Program opportunities and related

supports to ensure benefit to both the Company and the

participant
- Developing mutual collaborations
- Structuring client days
- Overseeing staff documentation, including but not limited to:
Incident Reports

Shift Notes

New Employee Information Forms

Other Admin Tasks as required

***

**Qualifications**
- Degree level (desirable)
- NDIS Worker Orientation Module
- Current First Aid / CPR Certificate
- Working With Children Certificate (at least 3 months’ validity)
- NDIS workers screening check
- Experience - 2 years or more working in Youth / Disability sector
- Advanced level of experience with scheduling software (eg

Deputy/ Shiftcare)
- Knowledge - Extensive knowledge of NDIS
- Sound understanding of Human Resource Management
- Comprehensive knowledge of various computer programs
- MS Excel/Word/Powerpoint, Google Docs/Forms/Sheets
- Familiarity with SCHADS Award

**Skills & competencies**

**Technical proficiency**: high level of competency with

technology and ability to assist others with computers, tablets,

delivery of services.

**Communication**: the ability to communicate clearly and concisely,

varying communication style depending upon the audience

**Attention to detail**: excellent attention to detail and written

skills when communicating with others, both internally and

externally

commercial manner.

**Teamwork**: willingness to assist and support others as

required and get on with team members.

**Time management/organisation**: accomplish objectives

effectively within time frame given, and carry out

administrative duties within portfolio in an efficient and timely manner

**Personal attributes**
- Professional approach.
- Ability to work under pressure.
- Organisational and time management skills.
- Excellent attention to detail.
- Confident manner.
- Positive approach to change.

**Other**
- Ability to work remotely
- Attendance at client meetings in various locations as required.
- Clean driving license (essential).

Benefits