Op Shop Area Manager

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**.

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**About the role**

Make a real impact on the lives of countless animals Join our team as an Op Shop Area Manager, where you'll play a crucial role in overseeing the day-to-day operations of our op shops. Not only will you assist in managing our existing stores, but you'll also have the exciting opportunity to lead and implement innovative new initiatives. Take charge of projects from start to finish, making strategic decisions and leading your team to success. Transform your passion into purpose and help us make a difference every day.
- Provide professional leadership and open communication.
- Contributing to a culture of inclusivity, team focus and a learning-based organisation.
- Demonstrate a strong ability to maintain productive stakeholder relationships.
- Work with the Op Shops team to improve presentation standards, overall operation, and drive sales across the state.
- Support and train new and existing shop managers and supervisors in developing sites.
- Coordinate and schedule projects to ensure alignment and smooth rollout of key initiatives.
- Support a lean process approach to analyse shop operations and identify areas of process enhancement while generating and implementing solutions.

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**Who are we looking for?**
- Current open driver’s license, essential.
- 5 years’ experience in retail management, essential.
- Feel an alignment with your values and those of the RSPCA Qld mission and vision.
- Ability to deliver exceptional standards of customer service.
- A network connector who can view the organisation from both a macro and micro level to connect business initiatives for best case outcome.
- Strong communication skills are essential.
- Pragmatic and empathetic approach to staff and volunteer management.
- Ability to establish and maintain effective and harmonious working relationship with volunteers, staff, and management to promote and support the RSPCA Qld.
- Excellent organisational skills including attention to detail, the ability to multi-task and manage various priorities simultaneously.
- Ability to perform physical duties including manual handling.

This is a full-time position, **including regular weekend shifts**. Remuneration is as per the General Retail Industry Award commensurate with skills, qualifications, and experience.

**Benefits and culture**
- We offer a flexible working environment.
- Access to counselling and mental health support services, Paid parental leave, Flexible Working Arrangements, Companion Animal leave and Study leave.
- On-site parking, free animal adoption options, staff discounts with retailers, free pet vaccines, 40% off Royal Canin pet food and much more.
- Salary packaging and novated lease arrangements on offer with our provider.
- Access to a range of learning and development opportunities that will benefit and support your professional development.
- Countless opportunities to interact with the animals in our care.
- Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.

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**How to apply**:
**Please include a copy of your resume and cover letter.**

**Equity**

We are an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We welcome applicants from all backgrounds, regardless of race, gender, age, religion, identity, or experience, to join our diverse team.