Aged Care Administration Traineeship

2 days ago

Wallsend, Australia Sublime Care Full time

**We are seeking a mature-minded individual with an eagerness to learn, take initiative, and contribute to a dynamic team.**

This newly created role will be pivotal in providing a high-quality customer service, successfully onboarding new clientele, to ensure processes run smoothly. Core duties include:

- Main point of contact for aged care clients
- Initial intake of new aged care clients, including travel to client homes for sign-up tasks
- Maintain client records in CRM including compliance documentation
- Rostering duties including liaising with clients and workers regarding service needs
- Support supervisor with complaint handling and incident reporting
- General office and reception management duties.

**Role Criteria**
- **Experience providing support to aged care community members (professional or lived experience).**:

- **Possess an understanding of a range of common age-related diagnoses and conditions.**:

- **Possess a strong level of empathy and compassion for others.**:

- **Advanced computer skills and experiencing using various electronic platforms.**:

- **Self-motivation and drive to learn various facets of the aged care industry.**:

- **Professional communication skills, both verbal and written.**:

- **Ability to prioritise tasks in a fast-paced environment, while maintaining strong attention to detail.**:

- **Driver licence and willingness to travel across the Hunter Region as required.**:

- **Committed to completing practical and theory-based study requirements of a 12-month traineeship.**

**Benefits To You**
- A stable full-time role with the opportunity to earn while you learn (part-time considered)
- Above trainee award wages plus salary packaging options
- Supportive work environment with a family-oriented company
- Mobile phone and laptop provided along with available fleet vehicles
- Team building activities and access to free EAP services.

**About Sublime Care**

Established in 2019, we began with a small but dedicated team, united by a shared vision: to be a guiding light for people with disabilities, helping them navigate the complexities of the NDIS with ease.

Today, we employ 120+ employees across the Hunter and Western Sydney regions, who provide person-centred support services to over 150 participants in Aged Care (CHSP), Community Care and Accommodation (NDIS), Support Coordination (NDIS), and Allied Health (CHSP and NDIS).

**O**ur Key Values**

Inclusivity: everyone is welcome and can feel safe here

Improving: we ask why and find opportunities in hurdles

Efficiency: we optimise our resources to achieve maximum productivity

Passion: our team are here for the right reason and are proud of our work

**Apply**

Feel free to call Joelene on 49112380 extension 1012 to discuss this opportunity further.

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