Disability Service Manager

Brisbane location
- Disability Leadership role
- Our organisation is growing in Queensland

**Purpose of the Disability Service Manager role**

As the Service Manager, you play a vital role in bringing Achieve Australia's South East Queensland vision to life. Your leadership and dedication will be instrumental in enhancing the quality of life and health supports for our clients, fostering staff performance and engagement, and ensuring the sustainability of services. You will help implement Achieve Australia’s practice framework to create meaningful service outcomes that align with our core purpose and strategic direction. Your commitment to inclusion and diversity will make a tangible difference in the service cluster, positively impacting the lives of those we support.

**Why Join Team Achieve?**

At Achieve Australia, we embrace a rich tapestry of backgrounds and life experiences, believing that this diversity is what makes our organisation a truly exceptional place to work. Our passion for inclusion extends to our staff and the individuals we support, creating a vibrant and supportive community. We warmly encourage applicants of all ages, cultural backgrounds, abilities, and those who identify with a disability to become a part of our team. Unique skills and innovative ideas are always welcomed at Achieve. We are committed to providing equal opportunities for everyone.
At Achieve Australia, our mission centres around the people we support. As a ‘for purpose’ organisation, we are more than just a workplace; we are a community dedicated to making inclusion a reality for individuals with disabilities. Join us in this rewarding journey and help us create a brighter future together

**What reasonable adjustments can we make to our recruitment process to welcome you?**

**Role Responsibilities**:As a Service Manager, you will:

- Hold acccountability for customer, staff, quality and financial outcomes.
- Manage site finances and accounts aligned to the budget and P&L, including managing site rostering, SIL and household operating accounts and ensuring client personal finances are managed and recorded appropriately.
- Manage quality and safeguarding responsibilities for the site and clients ensuring staff are appropriately trained, meet NDIS practice standard requirements, incidents, complaints and feedback, and risks are documented and managed.
- Embed a culture of continuous improvement, active support and client safeguarding improving practices and culture to protect, clients, children and other vulnerable people from harm and neglect and help maximise positive client outcomes.
- Proactively manage positive stakeholder and client relationships as key contact and liaison for clients and families, management, managing service entry and exit, data collection and evidence for client SIL planning and contributing to plan review.
- Drive workforce management, identifying and actioning staff vacancies, supporting onboarding, compliance and training activity, supervision, performance management and development, leave management, and grievances.
- Manage employee engagement, morale and promote a positive employee experience for all staff within their site.
- Proactively manage WHS including timely actioning and resolution of workers compensation matters, hazard and Incident identification, reporting, and resolution and WHS Training and Compliance is maintained.
- Support with an on-call rotating roster for nights and weekends.

**To be successful in this role, you will need**:

- Relevant tertiary qualifications or equivalent (Disability, Nursing or related).
- Understanding of NDIS, the principles of active support and human rights-based approach to service delivery and experience managing multi-site accommodation service.
- Ability to transform the performance and culture in the workplace, with a commitment to client outcomes and a positive employee experience.
- Proficient computer literacy skills including MS Office Suite, HRIS and CMS systems.
- Strong interpersonal and relationship building skills with internal and external stakeholders.
- Current QLD Drivers’ License and blue card.

Achieve Australia has been supporting people with disability for 70 years. Be part of our proud tradition.
Achieve is a registered NDIS provider delivering integrated clinical, health, social, and disability services. Join us in providing exceptional support services in accommodation, community participation supported employment, and support coordination. We operate across Greater Sydney and the Northern Rivers regions in NSW.

**What Sets Us Apart**

**Our Commitment**
**At Achieve, it's more than a job. Our dedicated staff make a positive difference to the people we support each day and in turn, we support our staff. We value our team in an environment where everyone can proudly be themselves. We embrace diversity, recognising the richness that different life experiences, languages, and cultures bring to our clients and to Achie