Village Manager

Do you love to build genuine connections, nurture belonging and enhance life? At Aveo, you can do just that and more. Join us and feel confident to embrace new challenges in our supportive culture. Bring your whole-self to work, grow as you learn new things and be rewarded through the joy of helping others. Together let's redefine retirement living for senior Australians.
**Location**: Edrington Park Retirement Living - 6 Melville Park Drive, Berwick VIC (on-site)
**Reports to**: Regional Operations Manager
The Opportunity
Edrington Park Retirement Living is a thriving retirement living community, set on prestigious heritage-listed gardens and home to a heritage-listed Community Centre named “Mansion House”. As the Community Manager, you will be responsible for the day-to-day operations, culture and leadership of the village to create a positive, welcoming and safe environment for all 200+ residents. Leading this well-established community, you will lead a small team by creating a culture of impeccable customer service, boosting resident satisfaction, financial management, hospitality, compliance, people leadership and facilities management. This is an all-round operations role where you will excel if you have a background in Hotel, Tourism, Hospitality or Operations Management. Bring your passion to life and make the switch to retirement living
**Your Impact**:

- Take ownership and lead all daily operations of village services, including compliance, safety & security, people leadership, facilities management, hospitality services and resident satisfaction.
- Foster a culture of resident satisfaction by promoting open communication, professionalism, honesty, and positivity across the community.
- Oversee and implement community finance budgets by working with internal finance partners and delivering presentations to resident committees.
- Have a strong eye for maintenance issues by ensuring you are working with your Maintenance Gardeners and the Aveo Facilities team to improve the facilities for the overall community
- Display a strong sense of people leadership, including recruitment, onboarding, rostering, performance management and development of your Assistant Manager into the next Community Manager
- Liaise with a wide range of internal and external teams, including (but not limited to): Facilities, Operations, Care, Marketing, Legal, Sales and People & Risk
- Enable residents to maintain their optimum degree of independence and build inter-personal relations with residents and resident committee members

Why Aveo?
- Permanent full-time position with the opportunity to lead a team of ten
- Laptop, phone and onboarding training provided
- Paid Parental Leave and Purchased Annual Leave options
- Two (2) additional 'All About Me' leave days per calendar year
- Annual salary reviews and annual bonus incentive scheme
- Employee Referral Program and Employee Assistance Program
- Discounts to Health Insurance and Retail & Leisure partner providers
- Opportunities for further career progression (e.g develop into a Regional Operations Manager role, or more)

**What you’ll bring**:

- Prior experience in a front-line operations management role (e.g. Hospitality, Hotel or Operations Manager roles or similar)
- Strong people and stakeholder skills with a passion for leading teams and working with a wide range of residents and stakeholders
- A passion for building on customer engagement, KPI improvement and resident satisfaction
- Experience in P&L budgets, financial performance and confident in presenting budgets to a group of residents
- Thorough knowledge of Microsoft Office (Word, Outlook, Teams, Excel and PowerPoint)
- Tertiary qualification in business or related discipline (desirable, not essential)
- Current Police Check certificate (required, but we can complete it for you)
- Two (2) COVID-19 vaccinations (required)

Who we are
As a leader in retirement living, with 30 years' experience, Aveo provides the stability and confidence to try new things and keep innovating. Owned by The Living Company, we're on an exciting journey of growth. Our in-house range of services is holistic, supporting our customers in their independence for as long as possible. This helps us deliver seamless experience for our 10,000 residents across 60+ diverse communities nationwide. We're a dedicated group of over 1000 caring, friendly team members; united with our core values; Kindness, Care and Respect. Together we create thriving communities that help retired Australians be their best selves.
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