Concierge Attendant

1 week ago

Melbourne, Australia Scentre Group Full time

**Our Story**

Scentre Group is the owner and operator of 42 Westfield living centres in Australia and New Zealand; partnering with the world’s leading retail and luxury brands to create a unique shopping and leisure experience for our customers. A career with us fosters the chance to be a part of a company that is transforming the digital and physical retail space.

Every day, our people play a vital role in our purpose to ‘create extraordinary places, connecting and enriching communities.’

**Your opportunity**

As a **_Customer Service Attendant, _**you are proactive, hands-on and dedicated to maintaining exceptional standards of customer service in an ever-changing environment.

Westfield Direct is our marketplace proposition which launched nationally in Sep 2021. Our customers can shop the best of Westfield, wherever they are - either pick up at their local centre or delivered to their home.

A snapshot of your role:

- Provide the best customer experience for our customers each day - always looking for ways to go above and beyond
- Coordinate the picking and packing of all click & collect and delivery orders from the centre
- Customer care issue and resolution
- Manage order administration, monitoring parcel movements to manage delivery
- Coordinate delivery bookings and shipping management at local site
- Coordinate responses to customer and centre team queries and issues

**What will set you apart from the rest?**

You will be a passionate, dynamic, self-motivated individual who enjoys working in a high performing culture.
- **Availability to work across a 7-day dynamic roster**:

- Previous work experience in a customer facing role ideally from hotel or guest services.
- Experiencing interacting with customers from all backgrounds, and an ability to achieve a high level of service that consistently meets and exceeds the expectations of our customers.
- Ability to work both independently and as part of a team.
- Provisional drivers’ license or full driver's licence required

**What sets us apart from the rest?**
- Diverse career paths across our vertically integrated business
- Ability to innovate in a company that not only encourages it but will facilitate it

Our diverse and inclusive workforce is not only something we’re proud of, but something we’re committed to. We encourage and support our people to bring their ‘whole selves’ to work every day. This is because we believe all our differences contribute to our success and ensures a workforce that reflects the customers we serve. Our commitment is backed by executive and employee-led working groups including All Abilities, LGBTI, Mental Health & Wellness and Gender Equity alongside other initiatives such as our Reconciliation Action Plan to grow our Aboriginal and Torres Strait Islander workforce.

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