Ict Support Technician

6 days ago

Lidcombe, Australia Global Business Pty Ltd Full time

**Introduction of the Company**

Established in 2011 and located in Sydney, Global Business Pty Ltd is a leading organization specializing in stock management and retail distribution. We manage a portfolio of three prominent brands: Amazfit, Amiro Beauty, and Anzmimo, offering a diverse range of electronic devices and advanced skincare technology. Our company is committed to delivering high-quality products to our clients and customers, while also providing efficient inventory management solutions. We oversee the distribution of products across key markets in Australia and New Zealand, ensuring timely and reliable service to both retail partners and end consumers.

**About The Role**

**Responsibilities**
- Responsible for IT support for the products that we sell to our partners and customers
- Diagnosing the hardware and software issues met by users, providing troubleshooting services and user guides so that to implement appropriate solutions
- Familiar with software and hardware requirements embedded in our products and provide solutions to related problems
- Installing and downloading appropriate software to facilitate our sales services for our product users
- Documenting support activities and recording details of incidents and resolutions
- Designing and maintain websites for our company
- Maintain the IT technical equipment for our online-business and office work such as terminals, printers, modems and other peripherals
- Providing basic user training and guidance on network, computer software, activation, setup, etc for users and staffs to meet IT technical support requirements

**Requirements**:
To be successful in this role, we are looking for someone with the following experience:

- At least 1+ years proven working experience in ICT support work
- At least a bachelor’s degree in IT field
- Experienced with IT support service
- Excellent time management and teamwork skills

**Preferred Additional Requirements**
- Fluency in English with bilingual competence is preferable
- Proficient PC skills of MS office and GoogleDocs is preferable
- Critical thinking and independent problem-solving is an advantage
- Good teamwork and excellent communication skills are preferable

**Other information**
- Skill level: Experienced
- Location: Sydney, NSW
- Employment type: Full time

Salary range: $74,000 to $ 80,000 depending on experience

Pay: $74,000.00 - $80,000.00 per year

**Benefits**:

- Employee discount

Schedule:

- 8 hour shift

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 28/02/2025

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