Claims Adviser

We are seeking a talented individual to join our **Claims Advisory** team at **Marsh**. This role will be based either in **Sydney or Melbourne office**. This is a hybrid role that has a requirement of working at least three days a week in the office.

Your role is to provide a high level of claims management services to clients and brokers through consulting, advisory, advocacy and negotiation.

**We will count on you to**:

- ** Claims Technical**: Manage basic to moderately complex claims in accordance with company processes and client agreements, while liaising with other specialty areas of the business as needed. Maintain strong relationships with clients, insurers, claimants, and external providers.
- ** Claims Administration**: Perform data entry of incident reports and process other claims-related information in Clearsight. Prepare and send routine correspondence and documents using company templates.
- ** Claims Advisory**: Drive the settlement negotiation process and negotiate on behalf of clients. Act as an advocate for clients, formulating commercial and technical responses to insurer denials of liability.
- ** New and Expanded Business**: Identify new and expanded business opportunities, referring them to senior colleagues as appropriate. Support new business endeavors by providing claims review data for tenders, renewals, and proposals, and participate in client/prospect meetings as required.

**What you need to have**:

- A high level of accuracy and attention to detail.
- Ideally, a VCE or equivalent; or a Diploma in Financial Services / Bachelor’s degree.
- Completion of company-directed compliance training.
- Tier 1 or Associate membership of ANZIIF.
- Excellent organizational skills with the ability to prioritize workloads and meet tight deadlines.

**What makes you stand out**:

- A willingness to go the extra mile for client satisfaction.
- Ambition to build a solid career foundation within the industry.
- Excellent interpersonal skills, thriving in both team environments and autonomous settings.

**Why join our team**:

- We help you be your best through professional development opportunities, interesting work and supportive leaders.
- We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
- Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

**About Marsh**:
Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.