Service Delivery Officer

5 days ago

Melbourne, Australia Profusion Group Full time

6-month Fixed Term Contract - Hybrid working (Office + WFH) - Deliver outstanding end to end service delivery. - 6-month Fixed Term Contract - Hybrid working (Office + WFH) - Deliver outstanding end to end service delivery **Company Overview**: Our client is about is about to experience significant growth when clients from another online wealth platform are transferred onto their platform. This migration will add thousands of clients onto the platform, growing their total clients by 300%. **Role** **Overview***: The Service Delivery Officer is responsible for the day to day running of the platform’s operational services during the hypercare period. This is a highly facilitative role, maintaining platform operation administration, feedback & complaint resolution and case management channels. **Skills & Experience**: - Minimum 1-2 years’ experience within Financial Services. - Demonstrated experience in providing high-level customer service. - Ability to quickly absorb complex technical information. - Demonstrated problem solving and analytical skills. **Note - **Open to visa holders with full working rights. **What's on offer**: The opportunity to deliver exceptional service to the platform’s clients via a highly facilitative role. To express your interest in this opportunity, please Use the " **Morganne Meredith **on **0416341212.

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