Customer Service Officer

The primary site for this position is: Sebastopol

Close date: Mon, 17 Feb 2025 11:59pm

**Role**: Customer Service Officer

**Employment type**:Ongoing

**Time fraction**: Full Time (1.0 FTE)

Do you have a passion in health and customer support? We are seeking a dynamic and well-versed Customer Service Officer to join our dedicated team. This is your chance to play a pivotal role in enhancing our community's health and well-being by being one of our friendly and compassionate first point of contact for our healthcare services.

**About us**:
Ballarat Community Health is a not-for-profit community health organisation that’s been creating healthy communities through the provision of accessible, affordable and quality health and wellbeing services for over 45 years.

We deliver a range of primary health, social care and community-based support to meet local community needs. We have approximately 300 staff, with seven (7) locations across Ballarat and the Western Region.

**About the role**

We are looking for a friendly, welcoming, professional and non-judgemental Customer Service Officer (CSO) to play a vital and integral role representing our organisation through reception and administrative support for a variety of BCH programs and services.

You will support the client journey through our service - from initial enquiry, scheduling appointments, welcoming at check in through to processing payments and results. CSOs are also integral to working as part of a team with our clinicians and other staff in ensuring clients access to a truly integrated, professional and cohesive pathway through our community health services and facilities.

This position will predominantly operate at our Sebastopol site. At times you may require to work at other sites when needed.''

**What you will bring to the team**:

- Previous customer service and general administration experience is essential. Certificate or diploma in Business Administration will be well regarded
- Proven ability to provide excellent service to client, staff and general community members
- Understanding of and a passion to work with people from broad range of socio economic and cultural backgrounds and the ability to work with a variety of personalities and varying needs is essential
- Proficient switch board operation and understanding of cash handling and computer based receipting

**Ballarat Community Health staff benefits**

At Ballarat Community Health, we are committed to creating a supportive and inclusive work environment that values the well-being of both our clients and our staff. Joining our team means becoming a part of a passionate community dedicated to fostering positive change in the lives of those we serve.

Our staff benefits include:

- Salary packaging - up to $15,900 for everyday living expenses and up to $2,650 meals and entertainment
- Excellent working conditions with a high sense of job satisfaction
- Flexible working arrangements
- Access to employee wellness programs and discounts
- Social club
- Ballarat - Australia's most liveable regional city (RMIT 2020)

**How to apply**

To obtain a copy of the position description, please click here.

For further enquiries about this role please contact Brian Fegan, Practice Manager on telephone 03 5338 4568.

**Diversity and Inclusion**

At Ballarat Community Health, we are committed to a diverse and inclusive workforce where we value each person’s uniqueness. We embrace diverse life experiences and the perspectives of our people, whilst providing high-quality health care to all members of our community, regardless of age, gender, ethnicity, religion, cultural background, disability, or sexual orientation.

**Be more than part of your community - be someone making a difference for people in your community.