Front Office Duty Manager

5 days ago

Sebastopol, Australia Wyndham Destinations Full time

**We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

**How You’ll Shine**

To actively contribute to this global company’s vision to put the world on vacation, as a Duty Manager you are responsible for ensuring the efficient day to day operation of the Reception desk including greeting and registering of owners and guests, providing information to local area attractions, administration, as well as managing any guest issues that may arise.

You will also be responsible for building, developing, training and leading a team proactively to promote high levels of customer service.

**How You’ll Be Rewarded**

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

- Subsidised private health insurance
- Professional development funding
- Discounted hotel and resort stays globally

**What You’ll Bring**

To be considered for this great opportunity it is essential that you have the following skills and attributes:

- Proven experience in a Front Office department at a supervisory level either as a Team Leader, Shift Supervisor or Duty Manager (3 years)
- Knowledge of hotel property management systems, Opera preferred
- Excellent communication skills, written, verbal and active listening
- Detail focused with an organised approach and ability to multitask
- Positive attitude, vibrant and passionate about delivering exceptional customer service and exceeding expectations
- Exceptional time management skills and the ability to work under pressure
- Strong negotiation and problem solving skills
- Bookkeeping /finance experience is highly regarded
- Immaculate presentation and grooming standards
- Ability to work a flexible roster, including weekends and school and public holiday periods
- Having you own car/vehicle will be necessary due to this being a more remote location

**Where Memories Start with You**:
Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

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