Service Technician

**Arjo Australia - Great Place to Work Certified May 2025, Best Workplaces for Women 2025 & Best Workplaces in Healthcare & Social Assistance 2024**

This could be your opportunity to begin a challenging and rewarding career in a healthcare company that empowers movement for people with mobility challenges.

As a Service Technician, you’ll be the trusted expert ensuring essential medical equipment is safe, reliable, and ready to support those who need it most. Working across aged care and hospital environments, you will use your hands-on technical skills to troubleshoot, repair, and maintain both Arjo and third party devices. Your proactive mindset and can-do attitude will directly improve the quality of life for patients and caregivers — empowering movement and making a real difference every day.

**We are looking for a person to**:

- Carry out maintenance, repairs and testing of Arjo’s range of products (medical equipment) as well as a range of related third-party equipment
- Conduct routine scheduled servicing; (Preventative) and breakdown support (Reactive)
- Promoting Arjo services and Service contracts to customers in regional QLD;
- Provide technical solutions in a professional manner and to agreed time frames;
- Provide accurate and compliant reporting on equipment serviced and repaired in Arjo’s service ERP system;
- Maintain and report spare parts stock accurately in Arjo’s service ERP system;
- Maintain the safety and integrity of all serviced products in accordance with Company Policy;
- The Service Technician role may require occasional regional travel to meet the needs of our large and growing customer base. This role will serve mainly Brisbane areas.

**Skills and Experience**:

- Mechanical and/or Electronics background and aptitude;
- 2-5 years’ relevant field service experience, preferably within the Healthcare or a service related sector;
- Proven problem solving ability and troubleshooting skills ;
- Proven track record of providing exceptional customer service;
- Strong time management and planning skills with an ability to meet company performance targets/KPIs;
- A passion for delivering excellent customer service, be well presented, confident and exhibit sensitivity interacting with staff and clients in a range of healthcare environments;
- The ability to understand the customer’s needs and provide appropriate solutions for mutual benefit;
- Demonstrated ability to operate small hand tools, soldering, power tools and test/inspection equipment;
- Computer literacy. iPad use familiarity will be advantageous;
- The ability to work without direct supervision yet within a team environment;
- A current QLD driver's licence (Class C) is essential;
- Due to the role working in hospitals and aged care facilities, you are encouraged to have been vaccinated against COVID-19 and have a current influenza vaccination.

**What we will offer in return**
At Arjo, our vision is to be the most trusted partner in driving healthier outcomes for people facing mobility challenges.

In return, we recognise and value our global employees. You will also have the opportunity to work in a highly engaged and vibrant workplace culture, which includes:

- Great Place to Work Certified - May 2025
- Great Place to Work /Best Place to Work in Healthcare and Social Assistance - Australia 2024
- Company Van
- Paid Parental Leave Scheme
- Employee Assistance Program
- Free onsite parking
- Our Guiding Principles Reward and Recognition
- Being part of a Market-leading supplier of medical devices and solutions for people facing mobility challenges.
- Continuing education and career development plan

**Compensation & Benefits/Tool of the Trade**
We offer a competitive remuneration, bonus plan and a company vehicle (van) is provided. You will have our full support, training and opportunities for professional development and the prospect of building a long-term career.

**Why diversity matters to us**
At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Successful applicants will be required to undergo relevant reference checks, national police and a pre-employment medical check (including a drug & alcohol screening), prior to appointment.

For those with a passion to improve mobility outcomes for others, a rewarding career at Arjo awaits.

We look forward to receiving your expression of interest