Technician Field Services Aus

Business Unit:
Cubic Transportation Systems

Company Details:
When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global issues through innovation and service to our customers and partners.

Job Details:
Job Summary

The Field Service Technician provides front line support of Automated Ticketing Systems and provides a fast response maintenance service to all users throughout the network.

Responsibilities include scheduled preventative maintenance and remedial maintenance on local/wide area networks; software rollouts, and vandalism call outs to ensure an effective and efficient ticketing system that operates at its optimum performance level.

This position typically works under general supervision and direction.

Essential Job

**Responsibilities**:

- Interact effectively with internal and external stakeholders
- Perform varied technical duties involving the use of a wide range of procedures and tools, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets
- May operate diagnostic systems to debug and isolate complex faults to component level
- Resolve complex/critical failure situations
- Report to supervisors or other responsible personnel any potential non-conformance or problems
- Follow specific verbal/written instructions relating to work assignments
- Be responsible for quality of work performed
- Maintain service records or reports in accordance with Company procedures
- Resolve verbal and written customer technical enquiries
- Maximize productive output by efficient use of time and materials
- Provide new system installation and system upgrades
- Suggest ways of improving methods and procedures to meet the quality policy objectives of the Company
- Report all WHSE incidents, potential hazards, near misses and accidents

General

**Responsibilities**:

- Comply with Cubic’s Quality Management System
- Comply with Cubic Occupational Health, Safety and Environment policies and procedures
- Comply with security in accordance with established policies and procedures of the organizations
- Comply with Cubic Human Resources Procedures
- Other duties as requested

Working arrangement
- The field techs work on 4 days on 4 day rotating roster where they do 4 weeks of mornings (5 am to 5 pm), and 4 weeks of the afternoon (11a m to 11 pm).

Minimum Job Requirements

**Qualifications**:
Essential
- WH&S general induction card
- Drivers’ license

Skills/Experience/Knowledge

Essential
- Relevant experience within a Field Services environment.
- Knowledge and understanding of the IT Service Management (ITSM) system
- Knowledge and understanding electrical and mechanical schematics
- Able to perform a variety of technical duties, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets (not both)
- May require knowledge of diagnostic systems to debug and isolate complex faults to component level

Desirable
- Demonstrated electronic servicing skills to a component level
- Excellent communication

Personal Qualities
- Excellent time management skills
- Ability to effectively liaise with all levels of internal and external stakeholders
- Customer and team oriented
- Self-motivated, able to work within KPI timeframes
- Strong interpersonal and communication skills
- Stay focused and calm under pressure
- Highly motivated
- Positive can-do attitude

Condition of Employment

Successful outcome of a National Police Check

Worker Type:
Employee