Road Adjuster

3 days ago

Sydney, Australia Chubb Full time

**Your Role**:
This role is designed to be an “on the road” presence to represent the Chubb Claims experience for customers and to promote Chubb’s brand. The services of an adjuster will also be leveraged as a Chubb value proposition and will distinguish us from our competitors by adding value to our claims service.

**Your Responsibilities**:

- Act as Chubb Representative whilst visiting customers to gather information necessary as part of the claim process
- Ability to be mobile and travel interstate for short periods of time as the need arises and in times of Catastrophe
- Ability to assist with general claims handling as the need arises
- All claims to be handled from cradle to grave unless requested otherwise by the Team Leads or the property Claims Manager
- Adhere to the General Insurance Code of Practice and Chubb’s obligations under its AFSL, as it applies to Claims Handling as a Financial Service
- Make informed evaluations of damage and quantum and make every effort to settle claims on site
- Following Chubb’s Best Practice Guidelines and Claim Handling Instructions
- Build strong relationships with Brokers to promote confidence and trust in Chubb’s claims service
- Liaise & build strong relationships with service providers i.e. builders and restoration companies
- Clearly identify potential fraud and subrogation issues
- Engage with strategic stakeholders to ensure a smooth claim process
- Effectively manage and control volume of work & diary
- Identify and report internally on claims that are of significance to the business, including large loss reporting requirements
- All claims to be handled from cradle to grave
- Tertiary qualification (Degree preferred)
- Relevant Industry Qualifications (ANZIIF) or studying towards
- 3+ years experience in Loss Adjusting Property Claims either Commercial or Domestic
- Written and verbal communication related to claims handling
- Good negotiation skills
- Excellent communication skills both written and verbal
- Excellent Customer Service Ethic
- Ability to influence & negotiate
- Proficient use of Microsoft Word/ Excel and ability to construct claim reports as required
- Ability to manage self & time effectively
- High level of attention to detail and accuracy
- Look for every opportunity to demonstrate Chubb’s value proposition in relation to Claims

We offer you the opportunity to work as part of a dynamic and agile environment where continuous development is encouraged throughout your career, both locally and globally. We also offer a flexible working approach via our “My One Thing” initiative, education assistance, dress for your day every Friday, promotion of health and wellbeing (including discounted health insurance, daily breakfast and fresh fruit), and the option to enroll into the Chubb Limited discounted stock purchasing scheme.

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