Skills and Coaching Academy Manager
5 days ago
About the role
Based at any of our head office locations, this permanent, full time Skills and Coaching Academy Manager reports to the Head of Operational Enablement and will form a key influence in the Operational Enablement Function that focuses on supporting process efficiency and compliance, customer experience enhancements, financial returns for the enterprise and improving the employee experience.
The Operational Enablement team also provides insights to enable leaders to manage their capacity in line with workload requirements, review standard work-practices and take a future view on the management of the workforce.
You will guide the organisation on consistent operational ways of working. You will provide strategic vision on what a good operational environment is and how we can implement this consistently across teams therefore, increasing our efficiency and embedding capability across the enterprise. You will also oversee the ongoing support of ActiveOps and the implementation of new initiatives, build standard work practices and ensure engaged teams.
This role will require flexible working hours to meet business needs and interstate travel as required.
About you
**To be successful in this role you will have**:
Strong understanding of problem solving techniques
Understanding of concepts relating to workforce management
Experience in using data to support workforce strategies
Leadership experience bridging strategy and execution
Experienced leader who can build highly collaborative and successful teams
Understanding of the channels and markets the Bank operates in
Experience in leading and embedding change
Demonstrated experience in implementing workforce support strategies
Ability to analyse data and produce meaningful results
Demonstrated experience in coaching leaders
Experience in organisational learning and development
Strong knowledge in operating model and people engagement
Exceptional written & verbal communication skills and the capacity to communicate effectively with all levels of the organisation.
How to apply
**Position Description**: PD Mgr Operational Enablement Academy (4).pdf
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