Claims Consultant, Accident

2 weeks ago

Sydney, Australia Berkshire Hathaway Specialty Insurance Full time

**Who are we?**

A strategic and trusted insurance partner, Berkshire Hathaway Specialty Insurance (BHSI), provides a broad range of commercial property, casualty and specialty insurance coverages and outstanding service to customers and brokers around the world. Part of Berkshire Hathaway’s insurance operations, we bring our solutions to market with our stellar brand name, top-rated balance sheet, and the expertise of our global team of professionals, who exude excellent capabilities and strong character.

We are a values-based organization where respect, integrity, excellence, collaboration, and passion define who we are and how we do business. We value diversity of backgrounds, experience, and perspectives and strive to foster an inclusive environment that enables all our team members to bring their best selves to work. We are one team committed to building a culture where every teammate has the opportunity to contribute and be recognized. Want to be part of the team building the finest property, casualty and specialty lines insurance company in the world?

Learn more about our unique culture and history.

**Job Opportunity**:
Berkshire Hathaway Specialty Insurance has an exciting opportunity in our Sydney office for a Claims Consultant, specialising in Accident and Health (A&H). This role will report directly to the A&H Claims Manager and will be a great opportunity for an experienced Claims professional to expand their scope of experience in a highly collaborative team environment dedicated to providing best in class claims service.

**Duties & Responsibilities**:

- Manage high value group personal accident claims and assist with managing A&H referrals from Third Party Administrators (TPA).
- Assess policy coverage, claim reserving and where possible, identify and pursue recovery opportunities.
- Provide high levels of customer service with clear communication to insureds and brokers with a proactive approach to achieving strong results for insured.
- Being the market face of A&H claims for BHSI and working together with customers, brokers and vendors to drive claims to timely and appropriate solutions.
- Work closely with underwriters and actuaries to report on claim developments and trends and support the delivery of BHSI’s plans, goals and objectives.
- Work closely with the Claims Operations and IT teams to develop and improve systems and processes for effective claims handling.
- Participate and execute process improvement activities in the team based on interaction and collaboration with the stakeholders.
- Work with the underwriting team in developing new products and wordings.
- As needed travel to customer / broker meetings, site inspections, mediations, conferences etc.

**Qualifications, Skills and Experience**:

- At least 3 years of Accident & Health claim handling experience.
- Excellent customer service, interpersonal and written communication skills.
- Ability to work both autonomously and in a team environment.
- Strong time management and organization skills, and ability to manage a high volume of frequency claims.

NOTE: This job description is not intended to be all-inclusive. Team Member may perform other related duties as negotiated to meet the ongoing needs of the organization.

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