Customer Service Consultant

3 days ago

Springfield, Australia Probe CX Full time

Are you passionate about helping people and thrive in a dynamic environment? Probe CX is seeking enthusiastic individuals to join our team as Customer Service Consultants for the Australian Government based in Springfield. This is your chance to join one of Springfield's largest employers and make a real impact Australian Citizenship is required.

**About the Role**:
In this role, you'll be the first point of contact for a diverse range of customers, including the general public and business representatives. You'll assist with a variety of inquiries, from providing general information and updating personal details to discussing account matters. Starting with entry-level calls, you'll have opportunities to advance to more complex tasks as you develop your skills and experience.

**Key Details**:

- Full-time positions available.
- Monday - Friday rotating roster between the hours of 8 am - 8 pm (Weekend hours may be required as per client needs).
- Must be an Australian citizen.

**What makes a successful Customer Service Consultant**
- ** Exceptional Customer Service Skills**:The ability to provide outstanding service to customers, addressing their needs effectively and efficiently.
- ** Proficiency in PC Literacy**: Demonstrable experience with various computer platforms and software, enabling smooth navigation and operation across multiple systems.
- ** Adaptability in a Busy Environment**: Capability to manage inbound calls within a bustling contact center setting, maintaining composure and professionalism under pressure.
- ** Strong Multitasking Skills**: Capacity to juggle multiple tasks while actively listening to customers and responding to their inquiries promptly.
- ** Clear Verbal and Written Communication**: Excellent communication abilities, both verbally and in writing, to convey information clearly and effectively to customers.
- ** Eagerness to Learn**: Willingness to acquire new skills and knowledge, staying updated on changes in process
- ** Meeting KPIs and Competencies**:Ability to meet output and quality Key Performance Indicators (KPIs) and competencies, demonstrating consistent performance and dedication to excellence.

**Culture & Benefits**:

- Great location as you avoid city traffic. It’s close to the main hub where everything is. Orion shopping centre across the street, views of the lagoon, close to public transport.
- Close to bus and train lines
- Regular rewards, recognition, and fun food days, including free lunches, coffees, lucky seat draws, BBQs, and pizza days.
- Opportunities for professional development and career growth.
- Work-life balance - leave work at work
- A great stepping stone for those interested in government work.
- Unlimited access to a trusted mental health and wellbeing platform
- Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive._
- At Probe CX equality is not merely a slogan - it's our commitment. Our way of life. Here, we don't just accept your unique authentic self - we celebrate it, valuing every individual's contribution to our collective success and growth. Join us in celebrating you and your 100%_

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