Customer Business Manager

1 week ago

Sydney, Australia Kimberly-Clark Full time

Customer Business Manager - Baby & Childcare, Coles

**Priorities & responsibilities include**:

- Responsible for the development, analysis, implementation and management of the customer and promotional plans that best achieve volume and NSV budgets by product and customer.
- Accountable for accurate inputs into Promax and utilisation of account replenishing contacts, to assist the Demand Planning team (Prevail), in developing accurate sales forecasts.
- Input into the development and implementation of long-term strategies to meet future customer requirements, including EDLP, Exclusive Pack offers and Value-added initiatives.
- Achieve DPSM within Coles of KCA products, using Category Management principals, Business & Category reviews, Field Cycle Programs, Space Management and other applicable resources.
- Lead the of National Category and Customer Plans (JBP) through customer and stakeholder collaboration. This also includes responsibility pertaining to the annual population of the specific Customer plan with monthly updates.
- Contribute to the review and negotiation of Coles Trading Terms by providing thorough analysis of Trade Investment, Profitability, Return on Investment, Sales Performance, Supply Chain & Receivables.
- Take a leadership role in providing recommendations to Account Director, Category Development Managers and Field Sales regarding local market and account dynamics, competitive activity, promotional clashing, price trends, customer performance, sales opportunities, promotional programs and key category initiatives.
- Achieve superior competitive advantage for KCA by developing and maintaining strong trading relationships with key Customers and all stakeholders.
- Through personal activity manage customer claims within corporate guidelines and ensure account payment is kept within specified trading agreements, thereby optimising the company’s working capital.
- Communicate fully with superiors & others who have a need to know in a way that is appropriately prompt, complete, concise, candid and accurate whilst being positive, clear and responsive.

**About You**:

- Strong sales and influencing skills.
- Sound product knowledge - KCA and competitor.
- Strong financial management skills.
- Budgeting and forecasting skills.
- Knowledge of the Grocery channels.
- Highly developed oral and written communication skills.
- Comprehensive knowledge of KCA policies and procedures.
- Strong knowledge of category management principles.
- Understanding of, and competence with, computer software such as Outlook, Microsoft suite of products, as well as systems such as IRI Aztec, Promax and SAP.

**Desirable**:

- Tertiary degree qualified
- Previous FMCG Experience

**What’s on offer**:
Our Kimberly-Clark employees receive a competitive salary and incentives as well as access to a fantastic range of benefits including superannuation, career development opportunities, free health & wellbeing activities, volunteering leave and much more.

**Global VISA and Relocation Specifications**:
**Primary Location**: North Sydney Office

**Additional Locations**:
**Worker Type**: Employee

**Worker Sub-Type**: Regular

**Time Type**: Full time

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