Food & Beverage Operations Manager - Full Time

**An exciting opportunity for a guest and operations focused food and beverage guru to join the team across the Hotel Restaurant, Conferences, Weddings and Events.**
- Grow your career with a company that focuses on leadership development and succession
- Lead and develop our Event team to deliver exceptional service to conference, wedding and event guests
- Partner closely with the hotel Leadership team to manage daily operations, and drive cultural change, continuous improvement and strategic initiatives

**A rare opportunity for a talented Food and Beverage operations leader to shape the success of this iconic award winning property.**

The F&B Operations Manager oversees the day-to-day management and results of the F&B Team, including the delivery of the F&B strategy, Cost Control, People Development & Quality Control, daily cash reconciliation ,the operational execution of events, Ultimately leading the F&B operation to profit.

**ABOUT THE ROLE**:
**Key responsibilities of the role**:

- Lead the Events operations team by attracting, recruiting, training and appraising talented personnel and ensuring processes are in place to develop staff.
- Hands-on management of the day to day floor operations of the Food and Beverage department.
- Whilst the role is priarily focused towards event operations, the role includes operational assistance and management across all Food and Beverage outlets.
- Drive a positive and supportive team culture.
- Quality control of front of house delivery and F&B logistics, including maintaining and managing inventory of materials, supplies, and equipment.
- Ensure budget and customer satisfaction goals are met.
- Establish and set targets, KPI's, schedules, policies and procedures.
- Ensure high levels of food safety compliance are in accordance with statutory requirements
- Ensure a seamless customer centric service is provided for each and every event.
- Support and guide the Conference & Events operations team to ensure a successful and effective operation
- Maintain strong client relationships and ensure a successful experience for the client
- Handle guest requests, inquiries and complaints effectively and efficiently.
- Responsible for the appropriate and timely set up of all functions and meetings while maintaining the standards of food, beverage and meeting specifications.
- Work closely with all key Hotel operational departments to ensure service execution whilst groups and functions/events are in house and in turn ensuring consistent clients satisfaction.
- Ensure safe working environment is maintained at all times.
- Ensure all required industry and company protocols are being followed.
- Conduct Daily Meetings with staff.
- Manage procurement for the venue ensuring cost of food and beverage consumption does not exceed the established target.
- Manage all maintenance protocols (preventive and repairs).
- Keep prices updated in all venue platforms to ensure an optimal cost of sale across the menu sales mix.
- Always ensure cleanliness of the venue and compliance with required industry and company protocols.
- Manage the venue’s software’s, Processing Invoices, Complete all reports and analysis requested.
- Management of contractors and supplier relationships and contract deliverables
- Ensuring security is effective & ensure the Property follows all brand guidelines.

**ABOUT YOU**:
To flourish in this role, you will be a dynamic individual, have a flair for creativity, a passion for delivering flawless guest experiences and are a natural leader who loves to develop yourself and motivate others to achieve their greatest potential.

You will succeed in this role if you bring:

- Proven leadership skills with the ability to motivate, train and manage front of house staff
- Minimum 3 years experience in managing food and beverage outlets in a fast-paced environment
- A go-getter attitude, and the ability to think on your feet
- Solid business acumen and a drive for results
- Administrative skills for effective management and achievement of financial targets, including rostering, compliance and COGS/stock.
- Strong attention to detail
- The knack to create relationships and connections with our staff, guests and owners
- A track record of delivering results through teams
- Commitment to service excellence
- The willingness to be hands-on and work weekends/public holidays
- Immaculate presentation and communication skills
- A passion for hospitality and career progression

**ABOUT US**:
**Lancemore Cleveland Estate**
Continue to experience the best of the Macedon Ranges when you stay at Cleveland
Estate, situated in the historic country township of Lancefield. Cleveland Estate is
less than an hour's drive from the Melbourne CBD and 40 minutes from the
Melbourne Airport. Base yourself at the centrally located Cleveland Estate and be
inspired by the variety of antique shops & art galleries dotted throughout the region,
satisfied by the acclaimed local food & wine and amazed