Office Supervisor

Capital Radiology **Cheltenham **is looking for an **Office Supervisor** to join our team on a **Full-time **basis. This is the perfect opportunity for someone who is wanting to take their career to the next level within a fast-paced environment.
- **Ensuring the smooth and efficient operation of the administrative function**:

- **In close proximity to a bustling shopping precinct**:

- **Parking available on site for staff**

This role will oversee the team of Receptionists across our clinic, ensuring the smooth and efficient operation of the administrative function, provision of bookings, and billing support. You will seek opportunities to improve the delivery of premium service, and coach and develop our passionate admin workforce.

**Responsibilities**
- Working closely with our Site Chiefs, and Assistant Regional Managers to ensure the day to day management of the clinic.
- Identify opportunities to continuously improve the admin function to achieve maximum efficiencies and enhance the patient experience.
- Foster a positive team environment where team members are engaged and motivated.
- Drive our patient-first culture, ensuring prompt and satisfactory service to patients and referrers.
- Utilize leadership expertise to manage escalations and resolve complex queries relevant to billing, banking, and Medicare.
- Provide ongoing training, coaching, and development to team members, while setting performance expectations and providing regular feedback

**You Will Have**
- Strong existing leadership and customer service experience
- Background in admin or medical practice management
- Experience in medical imaging or Radiology admin would be preferred but is not essential.
- Ability to build and maintain strong working relationships with patients, referrers, and teammates.
- High level of attention to detail and confidentiality
- Solid organizational and time management skills is essential.
- High level of computer literacy
- Knowledge of Medicare rules and legislation will be highly regarded.

**We Offer**
- A supportive team environment
- Attractive remuneration and benefits
- Paid Parental Leave
- Potential for growth
- Commitment to professional development and education
- Flexible and supportive working arrangements

**About Us**

Capital Radiology are united by a shared vision: to be the diagnostic imaging specialists of choice, serving our communities with compassion, integrity, and precision. Our commitment to this vision means we are the first-choice provider for community-based diagnostic imaging.

We are a part of the Capitol Health community which is a national network of community-based medical imaging clinics including the brands: Future Medical Imaging Group, Fowler Simmons Radiology, Imaging Olympic Park, Radiology Tasmania, Direct Radiology and Women's Imaging. We're a team of over 1000 medical experts and experienced staff who put people first. Our focus is to provide affordable and accessible imaging services, supported by the latest technology, delivered by skilled and compassionate staff.

**To Apply