Computer Operator

**Why Kyndryl**

Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl?

We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers, and our communities. We invest heavily in you - not only through learning, training, and career development, but also through the flexible working practices and stellar benefits that help you grow and progress long-term. And we give back - from planting 90,000 trees in our first 3 months as part of our One Tree Planted initiative to the Corporate Social Responsibility and Environment, Social and Governance practices embedded within everything we do, we are committed to powering human progress in an ethical, sustainable way.

**Your Role and Responsibilities**

This role is responsible for:

- They are also responsible for analyzing first-level problems for all systems (according to the service agreements), follow incident and change management processes for resolving and routing as appropriate, and supporting the Systems Management Processes specific to Kyndyl and customer requirements.
- The employee actions alerts and resolve issues following work instructions. Where this is not provided, we are also required to prioritize tasks and choose the best recovery method under second/third-level support guidance.
- Availability to work 24*7 rotating shifts and also additional shifts as per coverage requirements - including weekends.
- Continue technical education with the expectation to move into a level-2 support role after 2 years as a computer operator.

**Required Technical and Professional Expertise**
- Computer Operator supporting Mainframe and MidRange Platforms
- Systems and Network Monitoring
- Batch Processing, Problem, incident and Change Management
- Govt NV1 Clearance is a requirement to support HA services.

**Preferred Technical and Professional Experience**
- JCL, zOS, TSO, ISPF, OPS/MVS, change control, incident management, problem control, batch scheduling tools like ControlM, TWS, CA-7, output management, security and batch automation principles, System IPLs via Automation and manually.
- Demonstrated skills in technical and operational support management.
- Process management and improvement skills. AGILE, LEAN, ITIL
- Understanding of Mainframe or Midrange operating platforms.

**Required Education**

Technical Diploma

**Preferred Education**

Bachelor's Degree

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks (KINs) are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

**Other things to know**

**Primary Job Category**

Technical Specialist

**Role (Job Role)**

Computer Operator

**Employment Type**

Full-Time

**Contract Type**

Regular

**Position Type**

Professional

**Travel Required**

Some travel may be required based on business demand

**Company**

(Y003) Kyndryl Australia Pty Ltd

**Is this role a commissionable / sales incentive based position**

No