State Performance Manager Queensland

**State Performance Manager - Queensland**

As part of Fitness & Lifestyle Group, Zap Fitness 24/7 is Australia's fastest-growing, fully owned 24-hour gym chain with world-class facilities in over 87 points of presence across Victoria, South Australia, Queensland, Western Australia and Tasmania We pride ourselves on making a difference in the lives of our members by helping them stay inspired and motivated to achieve their results. Our people are passionate about health and fitness, energetic, love what they do, and are committed to helping our team and our members succeed

**The opportunity**:
The **State Performance Manager - QLD** is responsible for the delivery of sales and operational support to clubs within the wider **Brisbane**area. This pivotal position provides ongoing assistance to team members and independent contractors operating under the Zap Fitness 24/7 brand. The key focus is on achieving financial targets and fostering alignment among team members. By ensuring positive member engagement within Zap Fitness Clubs and the wider fitness community, the State Performance Manager plays a crucial role as a key stakeholder in enhancing overall performance.

**Key duties and responsibilities**:

- Ensure all clubs in the region achieve monthly and quarterly growth targets across all sales streams
- Implement, and support quarterly and seasonal sales campaigns
- Develop initiatives to help underperforming clubs achieve projected profit and loss statements
- Manage club-based consumer brand feedback proactively, responding and resolving member feedback within reasonable timeframes
- Effectively manage capital expenditure in line with the region's budget
- Recruit, develop, mentor, and retain Member Service Representative's within the region
- Facilitate formal, monthly sales and skill training sessions for underperforming sales team members
- Conduct regular sales meetings, sales training sessions, and quarterly sales launches
- Conduct WHS (Workplace Health & Safety) audits in collaboration with the Safety department and ensure all clubs maintain results of 90% or higher

**To be successful in this role you will have**:

- Essential _
- Prior B2C retail management experience
- Prior team management experience
- Proven sales skills with a proven ability to hit KPI's and commercial targets
- Exceptional communication and people influencing skills
- Ability to manage commercial operations and oversee club promotions
- Exceptional stakeholder manager skills
- Excellent customer service capability
- Ability to motivate others and help them to succeed
- Desirable _
- Tertiary qualifications in management or similar
- Experience in regional or multi-site management
- Experience in the fitness industry

**In return we offer you**:

- Competitive salary and fun working environment
- Car and phone allowance
- FREE gym membership to be able to practice what you preach
- Additional benefits include anniversary leave days and an additional free gym membership for friends and family as part of our recognition for service awards
- Access to career opportunities with Asia Pacific's largest diversified fitness group

**About Fitness and Lifestyle Group**

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings, both physical and digital.

FLG's portfolio includes globally recognised brands such as Fitness First Australia, Goodlife Health Clubs Australia, Jetts Fitness New Zealand & Thailand, Zap Fitness, and Barry's. With 319 locations across Australia, New Zealand, and Southeast Asia, we support over 585,000 members in leading healthier, more active lives.

**Our Commitment to Diversity and Inclusion**:
At Fitness and Lifestyle Group we bring positive energy and attitude to work every day, we are proud of who we are and who we work for. We don't just accept individuality; we encourage it and acknowledge the value diversity and inclusivity brings to our organisation. We pride ourselves on empowering our team to be their authentic selves at work.