Medical Receptionist

At Adelaide Gastrointestinal Specialists, we take pride in being a dedicated and dynamic multi-disciplinary team committed to providing exceptional care for patients with digestive system disorders. Our practice is home to **11 highly skilled specialists**, **1 experienced dietitian**, and **1 expert upper GI surgeon**, all working together to deliver top-notch care.

Our team is more than just colleagues—we’re a **close-knit family** We thrive on collaboration, mutual support, and, of course, plenty of laughs and shared lunches. We value a vibrant and positive workplace culture where everyone feels included, appreciated, and empowered.

**A quick note**: As a busy practice focused on patient care, we kindly request that you **avoid calling us directly**. Keeping our phone lines open for patient inquiries is our top priority—thank you for your understanding.

**Why Work With Us?**

We believe in creating a workplace that values and supports our team members. Here's what you can look forward to:

- **Travel allowance** for off-site work
- **Flexible hours**: 1 to 2 days per week, with potential for more
- A **friendly and supportive team** with an outstanding work culture
- **Onsite parking**:

- Kitchen facilities to keep you fueled throughout the day

**Who Are We Looking For?**
- **Experience in medical practices** (highly desirable)
- Familiarity with **Genie practice management software** (highly desirable)
- Exceptional **multitasking abilities**:

- A professional, warm, and courteous **phone etiquette**:

- A **team-player mentality** with a focus on fostering a positive work environment
- The ability to **thrive under pressure** in a fast-paced practice

**Your Role and Responsibilities**

As the first point of contact for our patients, you’ll play a vital role in ensuring their experience with us is smooth, welcoming, and professional. Your key tasks will include:

- Greeting and assisting patients, scheduling appointments, and maintaining records and accounts
- Answering inquiries in person or over the phone and directing them appropriately
- Optimizing patient satisfaction and specialist efficiency by managing appointment schedules
- Supporting specialists with administrative tasks, including obtaining pathology/radiology results
- Maintaining a calm and welcoming reception area, anticipating and addressing patient needs
- Ensuring patient accounts are accurate and up-to-date with personal and financial details
- Responding to emergencies and providing comfort to patients in distress
- Upholding strict **confidentiality** for all medical, personal, and financial information
- Adhering to practice policies and procedures while suggesting improvements where needed

**Ready to Join Us?**

If this sounds like the perfect role for you, we’d love to hear from you

**Job Type**: Casual

Pay: From $31.09 per hour

Expected hours: No less than 7.5 per week

Work Authorisation:

- Australia (required)

Work Location: In person