Associate Director Ls

Division: MUL Multicultural NSW- Location: Parramatta, NSW, AU, 2150- Req ID: 49661**Associate Director LS (Partnerships & Projects)**

**_Multicultural NSW exists to build and maintain a cohesive and harmonious multicultural society that enriches the lives of all people in NSW._**
- **Full-Time Ongoing Position**:

- **Parramatta Location**:

- **Clerk Grade 11/12, Base Salary range $131,094 - $151,609 pa plus superannuation & annual leave loading**

**About the Department**

The Department of Communities and Justice (DCJ) was formed in 2019 with the merger of two former departments Family and Community Services (FACS) and Justice.

**About Multicultural NSW**

Multicultural NSW exists to build and maintain a cohesive and harmonious multicultural society that enriches the lives of all people in NSW.

Our work is underpinned by the Multicultural NSW Act 2000, which establishes Multicultural NSW as the lead NSW Government agency for promoting the multicultural principles and resolving issues relating to cultural diversity. Through our strategies, policies, programs and services, we promote the equal rights and responsibilities of all the people of New South Wales where individuals share a commitment to New South Wales and Australia, diversity is regarded as an asset, and English is the common language.

**About the Opportunity / Role**

The primary purpose of the role is to lead the development and implementation of Strategic Customer Relationship Management Framework in accordance with industry best practice.

**Responsibilities include but are not limited to**:

- Provide strategic leadership and be a key strategic partner to clients in the onboarding of a suite of professional interpreting and translating services.
- Develop and implement a Customer Strategy to identify business development opportunities and potential revenue raising business activities in accordance with whole of government initiatives and best practice industry improvements.
- Act as the key access point for Multicultural NSW across relevant government agencies and industry bodies to ensure optimum service provision and client satisfaction, operating within a strategic Customer Relationship Management Framework.
- Actively engage, negotiate, and manage relationships in the promotion of translation and interpreter services, maximising the value of contracts and agreements.
- Manage and drive the adoption of change initiatives to support a customer-focused culture delivering on the priorities of strategic partners, while ensuring customers are engaged and have input into service design and delivery.
- Oversee the delivery of contractual obligations to agreed standards and work with the senior leadership team to identify contract and service delivery risks and to carry out effective remediation strategies.
- Work closely with the senior leadership team to nurture established relationships with clients/services and foster new clients/services ensuring sustainable and cost-effective services.
- This role may act as the Director Language Services when required.

**Essential Requirements**
- Qualifications in business/marketing/project management and/or experience in strategic account management.
- National Criminal History Record Check.
- This recruitment will also create a talent pool to fill future ongoing and temporary full-time vacancies (over the next 18 months) if and when they arise in accordance with the Government Sector Employment Act 2013._

**_Being placed in a recruitment pool is a great opportunity to be considered for roles throughout an 18-month period. It means you may have opportunities to contribute to a range of initiatives and gain a wider range of experiences to grow your career, as well as providing you with the freedom to decide which opportunities to accept._**

For detailed information on the key accountabilities and capability framework, please **.**

**How to Apply**
- Attach a resume (maximum 5 pages) and a cover letter (maximum 2 pages) outlining how you meet the requirements and capabilities of this role as specified in the role description.
**Role enquiries**:
For any role enquiries please contact Breda Diamond on (02) 8255 6787.

**Closing date: Friday 5th August 11:59pm**
- National Criminal History Record Check in accordance with the Disability Inclusion Act 2014
- You may also be asked to complete a Health Declaration Form in later stages of the assessment process.
- It is an essential requirement of the role that successful applicants are fully vaccinated and able to provide acceptable proof of vaccination status.

**IMPORTANT**

To ensure recruitment at the Department of Communities and Justice continues without interruption during the COVID-19 pandemic, some interviews and assessments may be performed using alternative methods.

**_Inclusion and Diversity lies at the heart of how we recruit:_**

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes peop