Operations Manager

2 weeks ago

Minchinbury, Australia Invocare Full time

**Have you considered a management career helping people and families through a difficult time in their life?**

InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

A unique opportunity is now open for an Operations Manager to lead our NSW Central Operations team. Reporting to the Regional Manager, Operations, this role is part of the leadership team based in Minchinbury and is responsible for leading the Shared Services crew in providing funeral services to the local communities. You may not have considered this career path before and you will ideally have experience in managing a large team to deliver services each day.,

**Key areas of responsibility for this role include**:
**Operations and Leadership**
- Manage the day-to-day operations and associated performance expectations of the team
- Coordinate funeral teams in the provision of supplies and resources so that services are delivered in accordance with policies, procedures and quality standards
- Be the role model for acceptable behaviours and standards and demonstrate a ‘can do’ approach to internal customers and ensure employees adopt the same behaviours
- Lead change initiatives and cross unit collaboration to drive efficiencies/improvements

**Internal Systems and Processes and Health and Safety**
- Ensure internal systems, processes and policies are updated and adhered to
- Comply with risk management, quality and health, safety environment management systems including statutory obligations to maintain high levels of customers satisfaction
- Implement and monitor actions to prevent/control/report workplace risks, injuries & illnesses

**Customers**
- Identify and develop opportunities to provide exceptional service to customers with acontinuous improvement and innovation in service ethos

**People Management**
- Implement employment management practices including recruitment, induction, succession planning, reward and recognition, performance management and training and development
- Identify L&D requirements of staff and ensure programs are in place to enhance performance

**Knowledge, skills and experience required for this role include**:

- Management/operational experience in a service-driven organisation observing high safety standards
- Strong people leadership and ability to articulate clearly and positively
- Proven ability to move between strategy and operational execution
- Track record in managing business process and change initiatives within an organisation
- Demonstrated experience in developing and maintaining relationships
- Current Unrestricted Drivers’ Licence

**Benefits of joining InvoCare**:
You may not have considered this industry before, but we provide vital services to families to assist them to celebrate the lives of their loved ones in a way that they would have wanted. The benefits you can receive include:

- Reward and recognition programs
- Tailored induction and training programs
- Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
- Networking opportunities across the business and with peers
- Birthday and paid parental leave
- Free access Employee Assist Program
- Annual family day social events

**How to Apply**:

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