Hotel Services Manager

2 days ago

Liverpool, Australia Josh Hospitality Services Pty Ltd Full time

**Position Description**

**Duties and Responsibilities**
- Plan, organise, and oversee work schedules for accommodation service staff, including Housekeepers, Luggage Porters, and Doorpersons.
- Allocate duties and ensure effective coordination with other hotel departments to streamline operations.
- Supervise staff performance, provide training, and ensure adherence to workplace policies and procedures.
- Prepare staff rosters, manage attendance records, and ensure sufficient workforce coverage.
- Oversee front office and reception duties, including guest check-ins, check-outs, and inquiries.
- Handle guest complaints, address service concerns, and ensure customer satisfaction.
- Enforce workplace safety standards and ensure compliance with hospitality industry regulations.
- Conduct staff meetings to discuss operational matters and provide professional development opportunities.
- Oversee inventory and resource management, ensuring essential supplies and equipment are maintained.

**Required Skills and Experience**
- Minimum **1 year of experience** in relevant occupation (accommodation management) (additional experience is highly beneficial).
- Strong leadership, problem-solving, and interpersonal skills.
- Ability to manage multiple tasks in a fast-paced hospitality environment.
- Sound knowledge of hotel operations, workplace safety, and customer service best practices.

**Minimum Qualifications & Certifications**
- **Bachelor’s degree** OR Relevant **Diploma with at least 1 year of relevant experience.**

**What We Offer**
- **Attractive salary package: $75,000 - $77,000 + Superannuation (Annually)**:

- **A dynamic and supportive work environment**:

- **Opportunities for career growth and professional development**:

- **The chance to work with a passionate team in the hospitality industry**

**How to Apply**

Interested applicants should submit their resume and cover letter by **11/05/2025** to:
**Phone**: (02) 8119 4260

Pay: $75,000.00 - $77,000.00 per year

**Benefits**:

- Salary packaging

Schedule:

- 8 hour shift

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (preferred)

Work Location: In person

Application Deadline: 21/03/2025

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