Team Member

1 week ago

Concord West, Australia Westpac Group Full time

**Team Member - **26592**
- **Permanent**:

- **Concord West to Parramatta, NSW**:

- **Hybrid working arrangements
**How will I Help?**
Customer Banking Services is part of Group Operations, providing support to a broad range of internal and external customers. The key objective is to provide a high standard of customer service and to offer a seamless end to end process for our customers banking needs.

Customer Banking Services is committed to continuing to build strength and pride in our business. We aspire to create a high performance and customer-centric culture and are focused on delivering the Service Revolution to our customers.

This role directly contributes to the Westpac vision to be one of the world’s great service companies, helping our customers, communities, and people to prosper and grow. The principal purpose of this role is to ensure that requests received from Business Partners and Customers are actioned promptly with enthusiasm, care and expectations exceeded.

As a Customer Banking Services Team Member, you play an integral role in the development of a cohesive team environment and in building strong relationships across other teams in Customer Banking Services and Westpac. You will share best practice, thoughts, ideas and feedback with others and work together to meet all challenges in delivering a great customer experience.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
**Knowledge and Expertise**:

- Banking and Finance knowledge and experience would be preferable
- Understanding customer needs and delivery of superior customer service.
- High level of verbal and numerical comprehension.
- Problem solving skills.
- Highly computer literate and able to learn quickly.
- Excellent communication skills (interpersonal, verbal, written) and ability to influence.
- Experience with MS office such as Word, Excel and Outlook.
- Ability to manage multiple priorities by being well organised and having strong time management skills.
- Ability to build & maintain key relationships with business

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**
- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines. _

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