Dental Receptionist

Do you pride yourself in people care and management? Would you like to be part of a modern practice? Then this is the position for you

This job involves assisting in the achievement of the goals of the business. The role involves, but is not limited to, the management of patients in accordance with our practice standards of care; to ensure that productivity and patient practice relations are promoted and to implement and monitor systems for an effective running each day. Areas of responsibility:

- Appointment book management
- Proficient with Microsoft Word, Excel, Canva and Instagram
- Financial administration of patient accounts and practice banking
- Communications with patients
- Front office management
- Patient management, patient service and satisfaction
- Miscellaneous duties as required

**Qualifications**:

- Desirable: experience at dental/medical reception
- Demonstrated proficiency with dental software programs (D4W/D4Web)
- Dental knowledge/terminology preferred

**Attributes**

The Front Office Coordinator role is key in helping coordinate practice, efficiency and patient service. The FOC will have the following attributes:
**Outstanding verbal and written communication skills** including conflict management skills to ensure patient satisfaction at all times and to run a smooth day for the dental team.

**Reliable** individual who is consistent in their actions, behaviors, and performance. They can be counted on to maintain a steady and predictable approach.

**Friendliness and an outgoing personality **to help patients feel reassured, comfortable and at ease.

**Uses own initiative** to improve current methods. Develops new ideas to improve the front office systems. Pre-empts problems. Carries out routine tasks proactively without being asked. Seeks opportunities for self development.

**Efficiency in the workplace**:Finds ways to effectively organise and prioritise own workload. Be able to effectively **delegate** tasks and follow through. Works in a reliable and systematic way. Completes work on time.

**Works in and encourages development of effective teams**: Develops working relationships within the whole team. Works towards common goals. Acknowledges and encourages good work from other team members.

**Strong work ethic**:Reliable and committed to the role.Maintains personal presentation and a clean work area. Demonstrates a capacity to prioritise to achieve deadlines.

**Attention to detail**

**Be adaptable and flexible** to sudden interruptions and changes within the business. Adapts communication style to fit others.

**Job Types**: Full-time, Permanent, Casual

Pay: $30.00 - $34.00 per hour

Expected hours: No less than 38 per week

Schedule:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Morning shift

**Experience**:

- Dental reception: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person