Claims Advisor

Suncorp Group are currently looking for an empathetic and customer focussed individual to join their GIO Workers Compensation Claims Team in Canberra as a Claims Advisor.

As a Claims Advisor you will play a critical role in assisting injured workers throughout their claims process, acting as a primary point of contact, providing guidance, support, and expertise to ensure a seamless experience for both workers and employers.

Each claim will present its own set of problems however, at GIO we like to approach claims from a biopsychosocial model of care; where examining a person holistically is vital in understanding how we can best support them in their recovery and return to work.

**This role is a permanent full-time role across Monday to Friday.**

**What you’ll do**
- Manage a portfolio of Workers Compensation Claims from initial contact to final return to work
- Accurately review and assess claims in line with the ACT Workers Compensation Act and internal policies and procedures.
- Clear and concise communication with all stakeholders
- Engage with the ACT Market, employers and Brokers to enable collaborative portfolio management and quality reviews
- Manage your workflow to ensure that all activities are completed within applicable timeframes
- Collaborate with internal support and external stakeholders to ensure proactive Case Management and best customer outcomes
- Provide an excellent level of customer service to employers and injured workers through compliance with legislation, timely response times and efficiency in processing

**What you’ll bring**
- Experience with Workers Compensation/personal injury claims is desired
- Allied Health experience would be highly regarded but not essential
- Strong team player with a proven track record of providing excellent customer service
- Exceptional listening and communication skills in a high-volume work environment
- Strong analytical or Quality Assurance focus
- Ability to demonstrate compassion and empathy for the customer
- Proven ability to build rapport with customers and key partners
- Ability to interpret complex information and respond by developing appropriate actions
- High standard of written and verbal communication skills
- Effective time management skills with the ability to adhere to strict legislative timeframes
- High level of resilience and ability to manage complex, sensitive and challenging matters

**What we can offer you**

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards -**exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Why you’ll love working with us**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.
- At Suncorp we believe we are our best when our workforce is as diverse, talented and passionate as the communities in which we live and operate, and where our people feel included, valued and connected. We are passionate about inspiring our people by creating a diverse, accessible, and inclusive culture, offering flexible work, career development and internal mobility, and building connected relationships amongst our team members and with our customers._

**Advertised**: 23 Sep 2025 AUS Eastern Standard Time
**Applications close**: 07 Oct 2025 AUS Eastern Daylight Time