Customer and Corporate Services Manager

2 weeks ago

Canberra, Australia ACT Government Full time

The Cemeteries and Crematoria Authority (the Authority) is an independent statutory authority established under the Cemeteries and Crematoria Act 2020 to effectively and efficiently manage public cemeteries and crematoria in the ACT. The Authority currently manages and operates three public cemeteries at Gungahlin, Woden and Hall and the Gungahlin Crematorium.

Canberra Memorial Parks is the public face of the ACT Public Cemeteries Authority and manages the day-to-day operations of public cemeteries in the ACT.

The Customer and Corporate Services Manager is responsible for leading the day-to-day customer service operations of Canberra Memorial Parks whilst also ensuring performance and compliance with all our corporate responsibilities from finance, HR, procurement, IT and government reporting.

This role requires strong relationship building and stakeholder management skills as it will manage the ongoing interface between Canberra Memorial Parks and the Transport Canberra and City Services Directorate.

This role is responsible for managing the flow of quality information and data into our main IT systems and financial and statistical reporting to the Director of Customer and Corporate Services, the Chief Executive Officer and the Board of Canberra Memorial Parks.

**Eligibility/Other Requirements**:
The following capabilities form the criteria that are required to perform the duties and responsibilities of the position.
- Proven ability and experience in managing the business operations of a service delivery organisation including financial processing, procurement, human resource management, IT and records management while adhering to relevant legislation
- Proven ability to build and maintain strong relationships with external stakeholders and within the ACT Government network and fellow directorates
- Strong written and verbal communication skills including the proven ability to handle issues with tact and discretion
- Demonstrated understanding and commitment to the TCCS Values framework, workplace respect, equity and diversity framework, workplace health and safety best practise and industrial democracy principles and practise

***

**Notes**: An order of merit will be established from this selection process and may be used to fill future identical vacancies over the next 12 months.

**How to Apply**:Please provide a written response to position requirements, at a maximum length of two pages and a curriculum vitae.

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