Customer Care Specialist

3 hours ago

Docklands, Australia AnyDesk Software (Hong Kong) Limited Full time

What we are looking for
- Partner with our customers to effectively resolve customer issues through different communication channels
- Develop best practices for recurring problems, together with your team
- Collaborate within and outside of your team to support broader business objectives
- Support our sales and business development team
- Contribute to knowledge management by creating technical articles and work arounds
- Advise the customer about our product with their business requirements in mind
- Ensure the satisfaction of our customers

What you bring to the table
- Successfully completed studies or training in the IT field
- Interest in technical topics and expertise in at least one operating system (Windows, macOS, Linux)
- Understanding or experience with REST API is a big plus
- Distinct customer and service orientation and understanding of the customer point of view
- Fluent in English with strong communication skills, any additional languages (Japanese, Korean, Thai, and German) are a plus
- Positive problem-solving attitude and a hands-on mentality
- We also give career starters and jumpers a chance

What we offer
- Ambitious and self-driven culture
- Generous leave entitlements
- Personal and professional development focus and room for creative ideas
- Fun place to work where everyone is valued
- The position is based in Melbourne, in a Co-working office environment

**Job Types**: Internship, Full-time

**Salary**: $4,600.00 - $5,600.00 per month

**Benefits**:

- Referral program
- Work from home

Schedule:

- 8 hour shift
- Monday to Friday

Supplementary Pay:

- Annual bonus

Application Question(s):

- Working experinece in IT / software industry
- Do you require work visa to work in Melbourne?

**Education**:

- Bachelor Degree (Hons) (preferred)

**Experience**:

- IT support: 1 year (preferred)

Work Authorisation:

- Australia (required)

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