Member Services Centre Team Member

Member Experience
Member Operations
Flexible location
Full Time, Permanent
15/7/2025
$79,959 + Super + ability to salary package up to $15,900 tax free
Full time, Permanent opportunity
Flexible location with WFH opportunities
About the role
As one of our vital Member Service Team Members, you'll be the first point of contact for our valued members, managing inbound and outbound enquiries, providing detailed advice and support, while ensuring data integrity. Reporting to the Member Services Team Coordinator, you’ll work closely with internal departments and engage with a variety of key stakeholders, bringing a proactive attitude and a commitment to outstanding service to every interaction.
**As our Member Service Team Member, you'll also**:
Provide technical support for RACGP website enquiries and web-based training platforms, including GP Learning and online exam enrolments.
Perform financial tasks such as processing refunds, generating invoices, and issuing credit notes.
Promote RACGP membership and related products by highlighting key features and benefits to members.
Skills & Experience
Proven ability to build and maintain positive relationships with members and stakeholders, ideally within inbound and outbound sales environments.
Strong verbal and written communication abilities with a customer-focused approach. Skilled in managing difficult or dissatisfied customers with professionalism and empathy.
Highly capable of planning, organising, and prioritising tasks to meet deadlines. Comfortable managing multiple competing priorities and working both independently and collaboratively.
Benefits of working with us
**Maximise Your Pay**: RACGP employees are eligible to access up to $15,900 tax-free for living expenses, plus additional salary packaging options (meals, entertainment, novated leases) thanks to our health promotion charity status and 17.5% Annual Leave loading
**Extra Paid Leave**: End of year closure leave and additional special paid leave such as Aboriginal, Community, Cultural and Ceremonial leave, Gender Transition leave and Volunteer Leave
**Work-Life Balance**: Enjoy flexible hybrid work opportunities nationally
**Career Growth**: Access a contemporary Professional Development Program
**Join a Leader**: Be a part of Australia’s largest specialist medical college that stands at the forefront of our world-class healthcare system
About the RACGP
The Royal Australian College of General Practitioners (RACGP) represents GPs across urban and rural Australia, supporting the nation’s health system for over 60 years by setting educational and practice standards and advocating for improved health and wellbeing. We promote the future of general practice through community-based training models, including the Australian General Practice Training Program, ensuring GPs are equipped to deliver quality, whole-person care and facilitating ongoing professional development while connecting GPs with communities nationwide.
How To Apply?
Click the ‘Apply’ button and submit your CV and cover letter as one document.
Please visit our careers page for details on our recruitment process and position descriptions. Applications will be reviewed as received, as the process may conclude before the closing date.
Applicants must have the right to work in Australia.
**Applications Close**: COB Monday 28th July 2025
We are a Circle Back Initiative Employer - we commit to respond to every applicant.
The RACGP acknowledges the Traditional Custodians of the land and waterways in which we work and live. We recognise their continuing connection to land, water and culture, and pay our respects to Elders, past, present and emerging.
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