Administration Assistant

Position Summary

The casual Administration Assistant assists with all things reception and general administration duties. This

role is responsible for providing exceptional cover across all areas of reception and administration from

kindergarten to year 12.

Key Responsibilities

Reception
- Assist with front office and reception, providing courteous and professional customer service to students, parents,

and visitors;
- Answer incoming phone calls promptly and professionally; and
- Work collaboratively, establishing rapport and maintaining effective working relationships with students, parents,

and staff of HVGS.

Customer Service
- Provide a friendly, helpful, welcoming, and warm greeting to all visitors and enquiries, via phone or in person, every

time.
- Identify, assess, and respond to visitor and customer needs in an informative, courteous, and professional manner.
- Provide accurate and timely information to enquiries, customers, and visitors.
- Proactively seek information to improve the customer experience.

General Administrative duties
- Record late arrivals and/or early leavers each day ensuring relevant information recorded on Sentral, when required;
- Provide support to reception during busy periods by answering and screening phone calls, greeting visitors, referring

inbound calls, and taking enquiries;
- Assist with large-scale mail outs as required;
- Assist with sick bay when the school nurse is not available and as required;
- General adhoc administration and reception duties as required; and
- Ensure the Administration building is always kept clean, neat, and tidy.

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