Customer Service Officer

1 week ago

Dakabin, Australia RSPCA Queensland Full time

RSPCA Queensland is a non-government, community-based charity dedicated to improving the lives of domestic, farmed, and native animals in Queensland. Our mission statement is simple but powerful**:_Together We Change Lives_**.

***

**About the role**

Your role will be multifaceted, encompassing a wide range of responsibilities. A composed and collected demeanour will be crucial as you navigate the complexities of reuniting lost animals with their owners and managing general shelter operations and enquires. Your commitment to providing excellent customer service will be evident as you build positive relationships with internal and external stakeholders, including staff, volunteers, council members, agencies, and various departments.
- Processing Council animal impoundments, registrations, reclaims, surrenders, compliance with MBRC Local Laws.
- Attending to all Council Pound and RSPCA Queensland frontline customer service and telephone enquiries.
- Maintaining RSPCA Queensland and Council databases.
- Assisting with handling of incoming stray animals.
- Coordinating and processing may be required at times animal adoptions, surrenders, requests for private euthanasia.
- Provide excellent customer service and build positive relationships with internal and external relations (staff, volunteers, council, agencies, different departments etc).
- Ensuring customers comply with Local Council By-Laws.

***

**Who are we looking for?**
- A strong administration and customer service background.
- Sound knowledge to verbally and visually identify and describe animals body language when arriving into care.
- Excellent verbal and written communication skills, including good conflict resolution skills.
- Excellent organisational skills, time management and the ability to cope in high pressure situations.
- A basic understanding of Council animal management local laws (or ability to learn).
- Good organisational skills.
- A passion for animals and a commitment to achieving the long-term goals of the RSPCA Qld.
- Minimum age 18 years old.

This is a full-time 12-month parental leave contract, working across a 7-day roster. **Regular weekend work will be required.** Remuneration is as per the RSPCA Qld Enterprise Agreement for Customer Care and Administrative Staff - Level 1 with a starting pay rate of $23.97 per hour + superannuation (junior rates apply).

**Benefits and culture**
- Access to counselling and mental health support services, Paid parental leave, Flexible Working Arrangements, Companion Animal leave and Study leave.
- Free animal adoption options, staff discounts with retailers, free pet vaccines, 40% off Royal Canin pet food, boarding options and much more.
- Salary packaging and novated lease arrangements on offer with our provider.
- Access to a range of learning and development opportunities that will benefit and support your professional development.
- Countless opportunities to interact with the animals in our care.
- Be a part of a purpose driven organisation where the work you do really does have an impact on the welfare of animals.

***

**How to apply**:
**Please include a copy of your resume and cover letter to be considered for this position.**

**Equity**

We are an equal opportunity employer, firmly committed to ensuring a fair and inclusive hiring process. We welcome applicants from all backgrounds, regardless of race, gender, age, religion, identity, or experience, to join our diverse team.

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