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Real Time Analyst

2 weeks ago

Dandenong, Australia Serco Full time

Based anywhere in Melbourne - REMOTE working available
- 6-Month Fixed Term Contract
- Entry level role - Prior workforce management experience highly regarded

**About the Opportunity**

**What you’ll be doing**
- Generating and distributing performance reports, ensuring data integrity
- Monitoring adherence to forecasted schedules and providing real-time management recommendations
- Tracking staff attendance, identifying anomalies, and promptly reporting them for further investigation and resolution
- Ensuring compliance with contractual obligations and identifying areas for improvement
- Reviewing and reporting on future schedule performance
- Collaborating with stakeholders to meet and exceed client KPIs and operational targets

**About you**

**Your ideal skills & experience**
- Exposure to call centre environments and workforce management methodologies
- Proficiency in MS Office products and Call Centre technologies (Verint and AWS)
- Strong planning and organisational skills
- Outstanding verbal and written communication abilities
- Ability to analyse and interpret data effectively
- High level of confidence and motivation
- This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes a Federal police check as an essential selection component for this role._

**About us - Serco & proud**

**Why Join Us**
- You’d be joining a company that delivers essential public services (in partnership with governments) that impact a better future for communities, & those in our care
- You’ll get to have an impact on how we do things: Enjoy being part of a driven team with a collaborative culture that values decision-makers & action.
- We invest in you: Accelerate your career through our learning & development opportunities - think skills based training, defined career pathways & fantastic internal mobility opportunities across the group
- Serco’s values of Trust, Care, Innovation and Pride underpin everything we do. We are curious, creative and collaborative. Our people matter and make a difference every day._