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Store Manager
2 weeks ago
**Position Description**:
**Position Title **Store Manager
**Reports to **Operations Manager
**Position Overview**
The Store Manager is ultimately responsible for the operation of every element within a STACKED store, successful operation, finances, and people management of the store, as well as ensuring health and safety standards and sales targets are met.
The Store Manager must coordinate efficient operations by collaborating with their team to ensure
Stacked procedures are followed at all times. They are integral to maintaining and strengthening the brand reputation by ensuring the team consistently delivers tasty, healthy, high quality fast food.
**Key Responsibilities**
- Recruit staff when required that will add to the Stacked atmosphere & deliver exceptional customer service.
- Ensure all new starters receive Stacked training as per: o WORK TRIAL ASSESSMENT CHECKLIST on their first trial shift. o INDUCTION TRAINING CHECKLISTS (ITCs) prior to commencement. o OPERATIONAL TRAINING CHECKLISTS (OTCs) within one month of commencing employment and refreshers. o LEADERSHIP TRAINING CHECKLISTS to be used to develop management team.
- Lead and mentor staff throughout induction and establishment into the workplace to ensure they develop the skills required to serve customers in safe and effective manner consistent with our brand values and customer promise.
- Complete an/or approve store rosters and achieve budgeted labour costs.
- Ensuring that all staff, both front of store and kitchen, are following proper Company procedures and consistently producing quality sandwiches and bowls according to Stacked recipes, portioning, cooking and serving standards.
- Ensuring that all customers have a pleasant experience each time they choose to visit a
Stacked store
- ‘Manage the floor’ including task allocation and ensure clear direction is given to all staff to maximise experience and efficiency.
- Handle customer complaints in a professional manner ensuring a positive experience.
- Discipline staff as required in consultation with Operations Manager, to ensure correct procedures are followed as per training guide.
- Hold regular team meetings and create action plans to improve operations and sales.
- Create annual sales and expense budget and communicate with management.
- Manage operations in conjunction to minimise wastage, shrinkage and loss relative to the opportunity for sales.
- Maximise profitability of venue by taking all opportunities to manage stock levels, labour content and costs whilst achieving budgeted sales and Gross Profit targets.
- Prioritise all areas for cash control such as daily cash variances and banking and investigate any discrepancies thoroughly and quickly.
- Complete month end P&L and create action plan on improvements required and communicate with management team.
- Develop Local Area Marketing campaigns and direct the successful execution of National initiatives.
- Provide input on suggested range, with Stacked Head Office, based on customer feedback and opportunities to increase sales.
- Responsible for ordering food products, ensuring all items are received in correct quantities and condition.
- Manage stock to optimum levels and ensure stock rotation is in place.
- Complete stocktakes of kitchen food and consumable items.
- Ensure all standard recipes and waste control procedures are followed including checking and maintaining proper food holding and refrigeration temperature control points.
- Ensure that all equipment is kept in excellent working condition and action equipment maintenance accordingly.
- Create a safe, secure and healthy workplace environment by ensuring BOH follow all ITC procedures and the Stacked Food Safety program.
**KPIs**
- COGs percentage maintained as per company benchmark
- Labour cost percentage maintained as per company benchmark
- Wastage maintained as per company benchmark
- Food Safety compliance
- pass all inspections with no breaches
- Achieves overall sales revenue target for calendar year
- Achieves and maintains google rating over 4 stars
- 85% minimum achievement on Store Visit reports
- Store Mystery Shop results achievement to company benchmark
- Maintain a Staff Attrition rate of 10% per calendar year
- Store maintains $18 average spend per head
**Experience/ Qualifications**
**Essential**
- Excellent knowledge of Fast Food/ Cafe operations.
- Demonstrated ability to stay abreast of current and future food trends including health and product issues.
- Working knowledge of Word & Excel, and business systems management.
- Minimum 3 years proven experience working in the management of a service-driven food and beverage business.
- Experience in successfully managing operational efficiencies
- food costs, labour, wastage.
- Ability to manage a P&L, weekly budget, forecasting and COGS costing.
- Experience in developing and executing operational procedures and training others on such procedures.
- Strong leadership and people managemen
