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Customer Banking Specialist Relief

2 weeks ago

Central Coast, Australia Commonwealth Bank Full time

We are seeking enthusiastic customer service professionals to join our Lake Haven branch team

**Position 1 - permanent part time 20 hours per week**:

- Monday - Friday: 12.00pm - 4.00pm

**Position 2 - permanent part time 20 hours per week**:

- Monday - Friday: 9.30am - 1.30pm

**_Must be able to travel to local branches within the _**_Central Coast / Newcastle Area _**

**See yourself in our team**

As the Customer Banking Specialist Relief in our Branch, you’ll:

- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
- Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

**We’re interested in hearing from people who have**
- Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

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