Customer Banking Specialist Ashmore and Helensvale

4 days ago

Gold Coast, Australia Commonwealth Bank Full time

We are a customer and community focused network of branch colleagues
- Together we can create brilliant customer experiences that matter
- **Part Time 30.5 hours per week - Monday to Friday**
- **3 days at Ashmore branch and 2 days at Helensvale branch (specific days TBC)**
- **Hours: Monday 9am-4pm and Tuesday to Friday 9:30 - 4pm**

**See yourself in our team**

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers.

**Do work that matters**

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.

**More specifically you will**:

- Build a personal connection with customers through meaningful conversations
- Work with customers to help them use our in-branch technology and digital banking options
- Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied
- Complete Financial Health Checks to assess customers’ financial needs and identify any changes
- Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist
- Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions
- Engage with customers by participating in community events and fundraising activities
- Look out for the safety and wellbeing of your team
- Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement

**We’re interested in hearing from people who**
- Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do
- Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs
- Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions
- Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.
- At Commbank, we’re determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You’ll be part of a community that’ll support you professionally and personally, every step of the way. _

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on 1800 989 696.

Advertising End Date: 21/09/2024

  • ▷ 3 Days Left: Banking Consultant

    3 weeks ago

    Gold Coast City, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert: Banking Consultant / Personal Banker Helensvale QLD Department: AR Branch Network Division: Australia Retail Location: Helensvale About Us - Build a rewarding career in an innovative, fast paced and collaborative environment - Be part of a team vital to transforming ANZ for the future - Use your passion...

  • Banking Consultant

    3 weeks ago

    Gold Coast, Queensland, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Banking Consultant / Personal Banker Helensvale QLDDepartment: AR Branch NetworkDivision: Australia RetailLocation: HelensvaleAbout UsBuild a rewarding career in an innovative, fast paced and collaborative environmentBe part of a team vital to transforming ANZ for the futureUse your passion and curiosity for...

  • Banking Consultant

    3 weeks ago

    Gold Coast, Queensland, Australia Australia and New Zealand Banking Group Limited Full time

    Select how often (in days) to receive an alert:Banking Consultant / Personal Banker Helensvale QLDDepartment: AR Branch NetworkDivision: Australia RetailLocation: HelensvaleAbout UsBuild a rewarding career in an innovative, fast paced and collaborative environmentBe part of a team vital to transforming ANZ for the futureUse your passion and curiosity for...

  • Professional Sales Specialist

    3 weeks ago

    Gold Coast, Queensland, Australia LJ Hooker Pacific Pines Helensvale Full time

    Join Our Boutique Powerhouse: LJ Hooker Pacific Pines | Helensvale is HiringAre you an experienced real estate professional craving a change? We're looking for the next great fit to join our sales team as a Professional Sales Specialist.At LJ Hooker Pacific Pines | Helensvale, we're all about growth, support, and doing real estate differently — and we're a...

  • Professional Sales Specialist

    4 weeks ago

    Gold Coast, Queensland, Australia LJ Hooker Pacific Pines Helensvale Full time

    Join Our Boutique Powerhouse: LJ Hooker Pacific Pines | Helensvale is HiringAre you an experienced real estate professional craving a change? We're looking for the next great fit to join our sales team as a Professional Sales Specialist.At LJ Hooker Pacific Pines | Helensvale, we're all about growth, support, and doing real estate differently — and we're a...

  • Banking Consultant

    1 day ago

    Gold Coast, Queensland, Australia ANZ Banking Group Limited Full time $60,000 - $90,000 per year

    About UsBuild a rewarding career in an innovative, fast paced and collaborative environmentBe part of a team vital to transforming ANZ for the futureUse your passion and curiosity for people, and put them at the centre of everything you doAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial...

  • Administration Officer

    1 week ago

    Gold Coast, Australia Education Full time

    **About the School**: Helensvale State School is a vibrant and inclusive learning community located on the Northern Gold Coast. Today the population of the school has grown and we now have approximately 1100 students. At Helensvale State School we take pride in pursuing high standards in our academic, sporting and music programs and combined with our School...

  • Salesperson - Casual (Helensvale)

    4 weeks ago

    Gold Coast, Queensland, Australia Barbeques Galore Pty Ltd Full time

    Barbeques Galore PTY Limited is seeking a Salesperson - Casual for our Helensvale location. This role, reporting to the Regional Manager QLD, falls under the category of Retail Assistants and offers a casual position. As a Salesperson - Casual at Barbeques Galore Pty Limited, you will be responsible for providing exceptional customer service and driving...

  • pool technician

    7 days ago

    Gold Coast, Queensland, Australia Ashmore Pool Supply and Services Full time $60,000 - $80,000 per year

    Pool Technician – Full Time / Part Time / Casual Van Provided | Comms on Jobs | Career GrowthAshmore Pools is growing fast — and we're looking for our next Pool Technician to join our crew on the Gold Coast.Whether you're chasing a full-time career, looking for a part-time gig, or prefer casual flexibility, we've got options for the right person. What...

  • Salesperson - Casual (Helensvale)

    3 weeks ago

    Gold Coast, Queensland, Australia Barbeques Galore PTY Limited Full time

    Founded in 1977, Barbeques Galore is Australia's leading retailer of BBQ's and smokers, accessories, consumables and fuel, outdoor furniture and heating products with a national network of 90 stores. Join us during an exciting time as we continue the rollout of our award-winning new store design, further accelerate the introduction of new products and...