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Contact Centre Representative
2 weeks ago
Number of Positions Available:
6
- Start your career with The Salvation Army today
- We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.
- ABOUT US
- The Salvation Army is one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.
Salvos Stores are seeking exceptional communicators to fill Full-Time, Contact Centre Representatives roles in Minchinbury.
As a customer service professional with a knack for online communication, you’ll respond to high volume inbound and outbound enquiries and provide high level customer service in a timely and professional manner.
You will be required to manage and maintain incoming bookings for Salvos Stores free home and corporate collection services and act as an escalation points for more complex enquiries (internal and external).
Key respons
- Attending to a high volume of inbound and outbound calls in a professional and efficient manner;
- Ensure all relevant schedules are being followed and key KPIs are met;
- Manage and maintain accurate donor records across their respective databases for home collection services;
- Keep up to date with Salvos Stores and the Salvation Army’s information, services and programs;
- Complete Contact Centre office and administration duties and other tasks in a timely and accurate manner.
As the successful applicant you will have;
- Experience working in a busy front-line customer service-based role, ideally in a contact centre environment;
- Experience managing customer objections and complaints;
- Competent computer skills, proficiency working with a customer relationship management system or database and Microsoft suite including outlook will be highly regarded;
- Available to work weekdays, Saturdays and evening hours on a rotational roster;
- A current and valid police check;
- The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
- We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
- The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory National Police Check._
- We are committed to providing a safe environment for our people. _
- Please note that The Salvation Army has a mandatory vaccination procedure._
- We value Integrity, Compassion, Respect, Diversity, and Collaboration_
