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Process Improvement Specialist

3 weeks ago

Minchinbury, Australia Australia Post Full time

**Help us deliver like never before**
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.

**About the opportunity**

As the **Process Improvement Specialist - Technical Writer**, you will play a key role in ensuring the success of StarTrack’s operational excellence initiatives. Reporting to the Head of Operational Compliance, you’ll drive the development and maintenance of high-quality documentation, ensuring alignment with regulatory requirements and operational procedures. This role is crucial in supporting continuous improvement programs, streamlining processes, and enhancing the capability of our teams.

**What you’ll deliver with us**
- ** Create and maintain technical documentation**: Develop business process maps, operational procedures, and technical documentation using tools like **Signavio/Visio** and the **Microsoft Office Suite**.
- ** Ensure compliance and standards**: Help ensure Network Operations meet Internal Control Check (ICC) and ISO certification requirements.
- ** Lead technical writing improvements**: Establish documentation standards, templates, and processes across the team.
- ** Support extended workforce**: Develop governance frameworks for contractors and external vendors, driving efficiency and consistency.

**About you**

You are an experienced **technical writer** with a keen eye for detail and the ability to translate complex processes into clear, actionable documentation. You’re proactive, organized, and able to manage competing priorities in a dynamic, matrix environment. You thrive in collaborative settings, building strong relationships across teams, and guiding others on best practices.

**You’ll also need**
- ** Experience** in technical writing and business process mapping, with a proficiency in tools such as **Signavio** or **Visio**.
- A deep understanding of operational procedures, particularly in logistics or transport.
- Strong written and verbal communication skills, with an ability to simplify complex information for diverse audiences.
- ** Lean certification** and **project management qualifications** are a plus.
- ** Experience in the heavy vehicle transport or logistics industry** is highly valued.

**Location**
VIC & NSW applicants are welcome to apply.

**How we’ll deliver for you**
- ** Career development**: Opportunity to work in a newly established role, with plenty of room for growth and innovation.
- ** Inclusive culture**: We are committed to an inclusive and supportive work environment, celebrating diversity and offering flexible working options.
- ** Work that matters**: Help shape operational excellence and contribute to our mission of delivering like never before.

**We’re delivering together**

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.