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Team Leader
2 weeks ago
Description
About Us
Konica Minolta is innovative, robust and continually evolving. From printing, scanning and copying to cloud storage and robotics, our award-winning products and solutions help companies to transform and move information faster. Our people make this possible. We strive to create and maintain an inclusive workforce as diverse and capable as our class-leading solutions.
About the role
We have an exciting opportunity for x2 Team Leaders to join our Client Services Team Reporting to the Client Services Manager, these roles are responsible for building strong team accountability & accuracy to support company customer service standards. The Team Leader role supports the implementation of team objectives, ensuring items are actioned promptly & with the utmost adherence to best quality standards.
**Requirements**:
Act as the first escalation point for Client Services queries, troubleshooting complex issues & achieving best outcomes for internal & external stakeholders
Establish process improvement initiatives for customer communication & contract maintenance
Manage the contract process, ensuring adherence to auditing & compliance requirements
Set team KPIs & individual development plans
Manage the team inbox, ensuring tasks are assigned promptly per Client Services Team KPI’s
Ensure team cohesiveness by implementing regular individual & group coaching sessions which nurture & support personal development and growth
Provide daily support to individual team members, supporting them with queries and challenges posed by external & internal customers
Allocate project work according to individual ability, ensuring positive outcomes in both quality and time management
Carry out rostering for the team, including team phone rosters
Who are we looking for?
Demonstrated experience in a similar role
Tertiary qualification (preferred, but not essential).
Outstanding Customer Service skills and strong ethical and moral principles
Excellent verbal and written communication
Analytical and problem-solving skills
Self-driven and able to work autonomously and as part of a team
Strong attention to detail
Experience in MS Office
Experience in SAP (or other ERP systems) (preferable)
Experience in Salesforce (or other CRM systems) (preferable)
**Benefits**:
You will enjoy a collaborative team culture where you will be supported and empowered to contribute your ideas and identify opportunities to develop your team and yourself. We are dedicated to the values of diversity and inclusion and have a firm commitment to ethical practices and corporate responsibility.
Konica Minolta is committed to providing a working environment that is inclusive and fair to both women and men. Progressive policies such as our domestic violence policy; paid parental leave and flexible workplace policies enable our people to balance work and life responsibilities. We have been thrilled to receive a citation from the Workplace Gender Equality Agency (WGEA) as an Employer of Choice for Gender Equality 5 years in a row.
Equal Opportunities
Join our Team and thrive in an environment built on strong Collaboration, continuous Learning and personal Growth. Everyday at Konica Minolta is an opportunity to share your Ideas, influence Change and engage with colleagues from diverse backgrounds and experiences.
