Service Line Manager

Seize global opportunities

Joining a team of more than 11,000 people working across more than 60 countries, you will be part of an agile network of talented and ambitious people. In fact, we count on you to engage, connect and collaborate with colleagues all over the world. Seize the opportunity to learn, create and develop your potential with us.

In our Service Group Consumables, we bundle all components that are “consumed” or worn out during the regular running of equipment and require predictable replenishment. Through our engineering, design, and materials expertise we can make a big impact on increasing the productivity of our customers’ operations.

As a key member of our Consumable Service Line, you will drive our screen, trommel, and feeder consumable business in both new and existing markets to increase market share. Screen media covers our extensive product range of consumable solutions for vibrating screens and trommels as well as various wedge wire and other consumable products.

Responsibilities
- Sales and business development, including the support and indirect management of regional sales teams within the product line.
- Development of growth strategies.
- Managing customer relationships, improving aftermarket retention and increasing client base.
- Develop new business models for the service business line.
- Manage and review business proposals and contracts to clearly detail the value proposition.
- Deliver sales training and ongoing support, developing marketing materials.
- Supply chain and manufacturing support.
- Strive for continuous improvements in our ‘Safety First‘ and Quality-focused culture.
- Grow, develop, engage, and motivate a large cross functional and diverse team (sales, and product support teams) to continually increase customer satisfaction.
- Forecast sales targets and support the sales team in meeting these targets.
- Submit regular sales and product reports and ensure data integrity.
- Ensure compliance within the company’s CRM, ERP and related systems.
- Gather and manage the flow of market, product, and customer intelligence for the service line.
- _ Travel -_ Regular travel is expected in this role, up to 50 % time. Volumes will vary based on the requirements of the role.

What you bring
- At least 10 years within the mineral processing industry.
- Relevant, direct experience with classification technologies.
- A high level of understanding of mining wear solutions will be highly regarded, specifically polyurethane and rubber manufacturing processes.
- Bachelor's degree in a relevant discipline or equivalent industry experience.
- At least 5 years’ experience in a technical specialist role with demonstrable success in developing sustainable solutions to support the sales effort to increase market share and maximize client productivity and efficiency.
- Existing strong network of key stakeholders within mineral processing industry.
- Demonstrated ability to develop strong relationships both internally and with external clients with strong customer service skills.
- Demonstrated business acumen to develop realistic business plans with stretch targets and the clear plan to reach those targets.
- Experienced utilizing ERP database systems is desired i.e. Oracle, Citrix / Epicor, SAP or similar systems.

What we offer
- Competitive benefit package including health, dental, disability, life, and voluntary insurance options
- Time to recharge through PTO, plus 10 annual holidays, and parental leave.
- Purchased annual leave options.
- Work-life balance with a flexible work schedule so you can focus on professional and personal priorities
- Retirement preparation with a 401(k) and company matching
- Financial support for continuing education
- Employee Assistance Program
- An equal opportunity employer committed to creating a diverse and inclusive workplace
- A global network of supportive colleagues and growth opportunities

About FLS

FLSmidth is the full flowsheet technology service supplier to the global mining and cement industries. We are an international engineering company with an annual turnover of approx. EUR 2.7 bn. We help our customers improve performance, lower operating costs and reduce environmental impact. For further information on FLSmidth business and services, visit


With our MissionZero programme, we have set a target of providing solutions for zero-emissions mining and zero-emissions cement production by 2030, supporting a green transition built upon sustainable materials.

We are the world’s leading supplier of plants, machinery, services and spare parts to the cement and minerals industries. To maintain our market-leading position, we invest massively in technological innovation, R&D and training of our 11,900 employees worldwide. For further information on FLSmidth business and services, visit


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What’s it Like to Work at FLSmidth?