Service Area Manager

Linde Material Handling is a major participant in the Material Handling industry in Australia since 1971 and now a part of the global KION Group. We're built on a strong foundation by delivering expert service and product solutions to our customers. We believe that our success is the result of the skills and commitment from our team members.

We have an exciting opportunity for a customer-centric, solutions focused leader to join us as a Service Area Manager in Huntingwood, NSW. In this role, you'll be responsible for effectively managing a team of Linde Field and Site based Service Technicians.

**What we offer**:

- Competitive salary packaging
- Your wellbeing is important to us. Access our Wellness at Linde resource and leverage our Employee Assistance Program.
- Shape your professional development with over 18,000 learning resources on us - completely free for you to access
- Work alongside industry professionals and be mentored to grow your knowledge.
- A birthday gift to celebrate you each year.
- Anniversary bonuses to celebrate your milestones with us.
- Fast track into your dream car through our novated lease partner.
- Linde Material Handling is proudly supporting Healthy Heads in Trucks and Sheds not-for-profit foundation
- access all available resources from HHTS.

**Tasks and Qualifications**:
Your responsibilities:

- Review Technician skill sets and develop individual training plans as required.
- Develop a professional communication platform between Service Allocators and Technicians.
- Ensure Technicians are proficient in the use of Linde service systems and monitor and control Field Service Technician administration activities.
- Manage budget requirements to ensure service targets are achieved.
- Implement regular meeting schedule with Technicians both collective (through toolbox meetings) and on an individual basis to support and monitor performance.
- Carry our van stock takes as part of the annual plan.
- Manage Field Service Technician leave, including annual, personal and other leave management.
- Present repair and dehire quotes to customers and secure order numbers. Must gain minimum level of repair quotes accepted. Dollars to be set.
- Attend to debtor disputes where required and directed by the Service Manager.
- Visit customers on a regular call cycle to maintain service presence and present monthly reports to customers on their fleet and service performance.
- Carry out FST monthly KPI reviews and manage performance.

Requirements for success:

- Previous service management experience, minimum of 15 staff reports desirable.
- Trade background Certificate in Mechanical/Electrical Engineering preferred but not mandatory.
- Diploma in Line Management/Supervision preferred but not mandatory.
- General product knowledge of materials handling equipment preferable.
- Practical engineering experience with operations background.
- Understanding of key fundamentals of a service business.
- Strong communication, customer service and interpersonal skills.
- Leadership and team development skills
- A commercial understanding of general business concepts within a service industry.
- Ability to understand, formulate and manage budgets.
- Ability to review and analyses system data including P & Ls and ability to formulate Action Plans and timelines, use of spreadsheets essential.

If this role sounds like your next opportunity, please send through a copy of your current resume and cover letter.

Please note, a pre-employment medical and reference checks are a part of our recruitment process.

We do not accept unsolicited resumes from agencies.
- LMHAU is proud to be an equal opportunity employer. We value diversity and inclusion within the workplace and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, sexual orientation, national origin, disability, age or other statuses protected by law or regulations in the locations where we operate._